Customer Service Specialist at Allstate Insurance in TX-Austin-78746
- Company: Allstate Insurance
- Location: TX-Austin-78746
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $17.00 - $21.00 per hour
Overview
Murphy Insurance Services is growing, and we’re looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, we’d love to meet you.
Job description
- Murphy Insurance Services is growing, and we’re looking for a friendly, detail-oriented Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a supportive office environment, we’d love to meet you.
- As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
- And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
Responsibilities
- Assist clients with policy changes, billing questions, and coverage inquiries
- Provide excellent customer service by phone, email, and in person
- Process documents and maintain accurate client records
- Support the sales team by following up with clients and preparing quotes
- Help with renewals and retention efforts
- Keep a positive attitude and contribute to a team-first culture
Requirements
- Previous experience in insurance or customer service is preferred
- Must be organized, dependable, and able to multi-task
- Strong communication and computer skills
- Bilingual (English/Spanish) is a plus
- Must be coachable and comfortable working in a fast-paced environment
- A Texas P&C license is a bonus, but we’ll help the right candidate get licensed
Skills
Required
- Strong communication and computer skills
- Organized
- Dependable
- Multi-tasking
- Coachable
Preferred
- Bilingual (English/Spanish) is a plus
- Texas P&C license is a bonus
Benefits
- Competitive pay ($17–$21/hr depending on experience)
- Bonus opportunities
- Paid time off and holidays
- Health insurance (partially employer-paid when eligible)
- 401(k) with employer match after 1 year
- Supportive in-person team environment
- Growth opportunities in the insurance industry
- Compensation: $17.00 - $21.00 per hour
About Allstate Insurance
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.