Customer Service at Allstate Insurance in TX-Austin-78728 Fully Remote - US
- Company: Allstate Insurance
- Location: TX-Austin-78728 Fully Remote - US
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $30,000.00 - $60,000.00 per year
Overview
Join The Lewis Agency as an Inside Sales/Customer Service representative in vibrant Austin, TX! This role offers a unique opportunity to connect with customers, providing them with exceptional service and tailored insurance solutions.
Job description
- Join The Lewis Agency as an Inside Sales/Customer Service representative in vibrant Austin, TX! This role offers a unique opportunity to connect with customers, providing them with exceptional service and tailored insurance solutions.
Responsibilities
- Engage with potential customers to identify their insurance needs and provide appropriate solutions.
- Manage inbound and outbound sales calls while maintaining a high level of customer satisfaction.
- Process policy renewals, changes, and claims inquiries efficiently.
- Utilize CRM software to track customer interactions and sales activities.
- Educate customers on coverage options and benefits to enhance their understanding of products.
- Collaborate with the team to achieve sales targets and improve customer experience.
- Handle customer complaints with professionalism and resolve issues promptly.
- Stay updated on industry trends and Allstate products to provide accurate information.
Requirements
- Proven experience in sales or customer service, preferably in the insurance industry.
- Active insurance license or willingness to obtain one within a specified timeframe.
- Strong communication skills with a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Detail-oriented with excellent organizational skills.
- Proficient in using CRM systems and Microsoft Office Suite.
- Positive attitude and a team player mentality.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
Skills
Required
- Strong communication skills
- Customer-centric approach
- Detail-oriented
- Excellent organizational skills
- Proficient in using CRM systems
- Proficient in Microsoft Office Suite
- Positive attitude
- Team player mentality
Preferred
- Insurance industry experience
Benefits
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Compensation: $30,000.00 - $60,000.00 per year
About Allstate Insurance
The Lewis Agency has been serving the Austin community for over a decade, providing reliable insurance solutions tailored to individual needs. Customers love our commitment to exceptional service and our knowledgeable team, while employees appreciate the supportive work environment and opportunities for growth.