Insurance Customer Service Representative at Allstate Insurance in TN-Hendersonville-37075

Job description

• Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?
• As an Customer Service Representative at Sumner Insurance Group, located in the heart of Hendersonville, TN, you will play a crucial role in the success of our business by engaging new prospects and building strong relationships within the community. You will utilize your insurance knowledge and skills to increase our customers’ understanding of the value of insurance and cultivate long-term relationships through trusted advice and exceptional service.
• Our locally owned agency takes pride on providing exceptional service and comprehensive insurance solutions to our community. We are committed to helping our clients protect what matters most to them, and we are looking for a dedicated Representative to join our team and help us grow.
• As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
• And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
• The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
• Find your "why" for starting a career in insurance.
• In demand
• Consumers will always need insurance.
• No inventory
• You don't have to worry about storage, spoilage or waste.
• Protect people
• You'll help customers protect what matters most to them.
• Invest in your future
• Your license is valid for years and in most states.

Responsibilities

• Client Interaction: Engage with customers in a courteous and professional manner, addressing their inquiries and concerns effectively.
• Policy Assistance: Assist clients with policy changes, coverage questions, and claim inquiries, ensuring accuracy and timely resolution of issues.
• Documentation: Maintain detailed and organized records of client interactions, policies, and transactions to ensure smooth operations.
• Problem Resolution: Identify and resolve customer issues promptly and efficiently, striving to exceed their expectations.
• Product Knowledge: Stay up-to-date on insurance products and services offered, providing accurate information to clients.

Requirements

• Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues.
• Customer Focus: A customer-centric approach with a genuine desire to assist clients and enhance their overall experience.
• Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
• Problem-Solving Skills: Proficient in identifying, analyzing, and resolving customer issues to ensure satisfaction and retention.
• Team Player: Collaborative mindset with the ability to work well in a team-oriented setting, contributing to a positive work environment.

Skills

Required

• Customer-centric approach
• Organizational skills
• Problem-solving skills
• Team player

Benefits

• Birthday off with pay
• Evenings and Weekends Off
• Team Building Activities
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Compensation: $45,000.00 - $75,000.00 per year