Licensed Customer Service at Allstate Insurance in ID-Idaho Falls-83404
- Company: Allstate Insurance
- Location: ID-Idaho Falls-83404
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $14.00 - $20.00 per hour
Overview
Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, we’d love to meet you!
Job description
- Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, we’d love to meet you!
- In this role, you will be the first point of contact for our policyholders, ensuring they receive the high-quality service and care they expect from a local agency.
- As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
- And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
Responsibilities
- Policy Support: Assist clients with policy changes, coverage questions, and billing inquiries.
- Claims Assistance: Guide customers through the initial steps of the claims process with empathy and efficiency.
- Relationship Building: Conduct proactive outreach to ensure client satisfaction and identify potential coverage gaps.
- Administrative Excellence: Process payments, update client files, and manage daily office correspondence.
- Cross-Functional Support: Work closely with our sales team to ensure a seamless experience for all new and existing clients.
Requirements
- License: A Property & Casualty (P&C) license is preferred, or a willingness to obtain one within the first 60 days of employment.
- Experience: Previous experience in customer service, office administration, or the insurance industry.
- Skills: Exceptional communication skills and a friendly, professional phone presence.
- Detail-Oriented: Strong organizational skills and the ability to multitask in a fast-paced environment.
- Tech Savvy: Proficiency in Microsoft Office and the ability to learn agency management software quickly.
Skills
Required
- Exceptional communication skills
- Friendly, professional phone presence
- Strong organizational skills
- Proficiency in Microsoft Office
Preferred
- Property & Casualty (P&C) license
Benefits
- Stability: A full-time position with consistent office hours.
- Growth: Opportunities to transition into a sales or management role in the future.
- Team Environment: A collaborative workspace where your contributions to client retention are highly valued.
- Compensation: Competitive hourly wage or salary based on experience.
- Compensation: $14.00 - $20.00 per hour
About Allstate Insurance
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.