LSBG Customer Service Rep at Woodgrain in Leesburg, GA, USA, 31763<br/>

Job description

• The Customer Service Representative provides exceptional service to an assigned customer base by building and maintaining professional relationships that support customer satisfaction and company growth. This role serves as a key liaison between customers, sales, scheduling, production, shipping, transportation, and quality departments in a fast-paced manufacturing environment.
• The Customer Service Representative is responsible for processing orders, managing customer accounts, resolving issues, providing product information, and ensuring timely communication throughout the order fulfillment process.

Responsibilities

• • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• • Process customer orders accurately using SAP and/or any other company systems.
• • Maintain customer accounts, including pricing updates and account information changes.
• • Assist customers with online credit applications and account setup.
• • Process customer credits, debits, adjustments, and payment information.
• • Provide product information, quotations, warranty information, and terms of sale.
• • Coordinate order changes, additions, and cancellations with scheduling, production, and shipping departments.
• • Monitor order status and communicate updates to customers and sales representatives.
• • Prepare and distribute shipping reports and delivery information when requested.
• • Work closely with all departments to support customer shipments.
• • Resolve customer complaints and product quality concerns by identifying root causes, coordinating corrective actions, and ensuring timely resolution.
• • Partner with the Quality Manager to investigate and resolve product-related issues.
• • Maintain accurate records of customer interactions, transactions, and account activity.
• • Recommend product or service improvements by gathering customer feedback and identifying customer needs.
• • Package and ship product samples and marketing materials to customers and sales personnel.
• • Provide backup coverage for other Customer Service team members.
• • Maintain spreadsheets, reports, and departmental documentation.
• • Contribute to departmental goals and perform other duties as assigned.

Requirements

• Education and Experience
• • High school diploma or equivalent required.
• • Associate or bachelor's degree preferred.
• • Minimum of two years of customer service experience preferred.
• • Manufacturing industry experience preferred.
• • Experience with SAP and EDI systems preferred.
• • Exceptional customer service and relationship-building skills.
• • Strong verbal and written communication skills.
• • Excellent phone etiquette and active listening abilities.
• • Strong problem-solving and conflict-resolution skills.
• • Ability to manage multiple priorities in a fast-paced environment.
• • Strong organizational and time-management skills.
• • High attention to detail and accuracy.
• • Proficiency in Microsoft Excel, Word, and Outlook.
• • Ability to learn and utilize company-specific software programs.
• • Ability to document customer interactions accurately and thoroughly.
• • Ability to work independently and collaboratively within a team environment.
• • Positive attitude and adaptability when working with diverse customers and situations.

Skills

Required

• High attention to detail and accuracy

Benefits

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)