Product Manager at ICE in US-FL-Jacksonville

Job description

• Job Purpose
• We are seeking an experienced Product Manager to join our team. In this role, you will turn strategy, customer needs, and stakeholder goals into clear requirements the team can build — keeping delivery teams focused on the highest-value work and ensuring everyone shares the same understanding of scope, decisions, and priorities. You will own the detailed definition of what needs to be built, bridging business and customer needs with technical execution across one or more product areas. The ideal candidate is a strategic thinker who leverages data, strong relationships, and emerging AI capabilities to drive impactful outcomes and continuous improvement.

Responsibilities

• Product Strategy & Roadmap
• Prioritize features and enhancements based on client needs, regulatory requirements, and business value
• Define and maintain product backlogs with well-groomed, clearly articulated user stories and acceptance criteria
• Client Engagement
• Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications
• Deliver product demonstrations and solution walkthroughs to clients, including executive audiences, showcasing new capabilities and workflow improvements
• Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges
• Development Collaboration
• Partner closely with engineering and QA teams in an Agile environment, participating in sprint planning, backlog refinement, daily standups, and retrospectives
• Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity
• Collaborate with architects and developers to evaluate solution options, assess trade-offs, and make informed product decisions
• Assist with UAT (User Acceptance Testing) with clients, coordinating feedback and sign-off prior to release
• Cash Domain Expertise
• Apply hands-on knowledge of mortgage cash operations including payment application hierarchies, suspense management, curtailments, payoff quotes, wire processing, and investor remittance
• Identify and address gaps in cash reconciliation, exception handling, and audit trail capabilities

Requirements

• 5+ years of product management experience, with at least 3 years in mortgage servicing
• Demonstrated expertise in cash management, payment processing, or financial operations within a servicing or loan administration environment
• Proven track record of client-facing work — conducting requirements sessions, delivering demos, and managing stakeholder expectations
• Strong collaboration skills with software development teams; experience working in Agile/Scrum methodologies
• Ability to write clear, detailed user stories and functional specifications
• Excellent communication skills — able to translate technical concepts for business audiences and business requirements for technical teams
• Familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology, Sagent, or similar)
• Exposure to CFPB regulations, GSE guidelines, and state-specific servicing compliance requirements
• Background in business analysis or implementation consulting within fintech or mortgage technology
• Experience with product tools such as ADO

Skills

Required

• Product management
• Mortgage servicing
• Cash management
• Payment processing
• Financial operations
• Client-facing communication
• Requirements gathering
• Agile/Scrum methodologies
• User story writing
• Functional specification writing
• Communication

Preferred

• CFPB regulations
• GSE guidelines
• State-specific servicing compliance
• Business analysis
• Implementation consulting
• Fintech or mortgage technology
• Product tools such as ADO
• AI concepts