Remote Customer Service Representative at True Adventure Travel in Orlando, Florida, United States

Job description

• We are looking for a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks. This role involves handling client requests, organizing service arrangements, and ensuring a smooth planning process from start to finish.

Responsibilities

• Act as the main point of contact for client inquiries via phone, email, and online platforms
• Assess client needs and recommend appropriate service options
• Organize schedules and develop structured service plans
• Manage and confirm reservations with third-party providers
• Provide timely follow-up and maintain clear communication throughout the process
• Keep accurate and up-to-date records in internal systems
• Assist with workflow improvements and collaborate with team members

Requirements

• Previous experience in customer service, administrative support, or coordination is preferred
• Strong communication and organizational abilities
• Ability to work independently and manage multiple priorities
• Comfortable using online tools and digital platforms
• Detail-oriented with a focus on accuracy and consistency

Skills

Required

• Online tools and digital platforms

Benefits

• Remote position with flexible scheduling
• Performance-based compensation tied to completed client arrangements
• Ongoing training and access to support resources