NOC Analyst at SiriusXM in US-TX-Lewisville

Job description

• SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
• This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.
• SiriusXM Connected Vehicle (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.
• The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and servers farms for problems from a central location. They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution. The NOC engineer will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management. Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.

Responsibilities

• Assist with maintaining NOC operational, escalation, and notification documentation.
• Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
• Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
• Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
• Timely and accurately create and update Incident Tickets using ticketing system.
• Ensures all work is done completely and correctly, including all logs and preventative maintenance.
• Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
• Identify any trending in current monitoring system and recommend changes or improvements.
• Recommends changes and enhancements that improve efficiency of operation.
• Thoroughly communicates shift review to oncoming shift.
• Maintains all logs, records, and reports relative to shift operations.
• Perform scheduled maintenance activities.
• Perform Network password reset requests.

Requirements

• Associate’s Degree in Computer Science or related technical school education. Equivalent experience will be considered in lieu of degree.
• 0-2 years related experience in a computer/network operations environment. Adapts well to rapidly changing environment.
• Possesses excellent communication skills.
• Ability to multitask, displays attention to detail, organizational and time management skills.
• Works independently as a member of a team and leads by example.
• Works closely with IT personnel regarding operations issues.
• Flexibility to work a variety of shifts (12 hours per shift) is required. May require weekend/over-night shifts
• Additional shift coverages may be asked to cover TSOC activities.
• Proficient in the following areas (Windows, Linux)
• Experience in a Network Operations Center environment is required.
• Experience with updating and tracking technical issues in a ticketing system is required.
• Basic systems and/or network engineering knowledge is required.
• Must have legal right to work in the U.S.

Skills

Required

• Excellent communication skills
• Ability to multitask
• Attention to detail
• Proficient in Windows
• Proficient in Linux