Technician, Data Center Operations at ICE in US-IL-Chicago

Job description

• Job Purpose
• The Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.
• The DCT will carry out Data Center tasks as directed, work could be project based or tasks received via Service Now. In all cases the DCT will ensure that appropriate task follow the Change Control rules and support the task as documented by the requester.
• The DCT role also includes carrying out daily checks of their areas of responsibilities. Ensuring security is maintained within the DC Halls. Managing visiting customers and third parties vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Center Manager.
• The role will also be requiring assisting Data Center Engineers to gather information for a work order.

Responsibilities

• First line escalation point for serious incidents or technical issues.
• Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Record details of all hardware deliveries received from S&R.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately

Requirements

• 2+ years' experience of working in Data Center environments
• 2+ years' experience using Microsoft Office and CRM databases
• Experience of hardware manufacturer installation standards and knowledge of copper and fibers cabling installations and standards, with preference given to the following qualifications;
• Certified Data Center Technician CDCT
• HP Accredited Platform Specialist
• Systimax Copper Installation ND5541
• Systimax Installation & Maintenance ND3341
• Corning NPI Membership
• ITIL V3 Foundation Certificate
• BICSI Practices and Procedures.
• Basic network knowledge and experience of Ciena, Juniper and Force 10 hardware
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes
• Ability to prioritize effectively
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to manage 3rd party contract staff/companies working within the DC
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Effective written and verbal communication at all levels
• Proven ability to work independently with minimal supervision.

Skills

Required

• Microsoft Office
• CRM databases
• Basic network knowledge
• Ciena hardware
• Juniper hardware
• Force 10 hardware
• IP networks
• ITIL controlled environment
• Ability to prioritize effectively
• Advanced troubleshooting techniques

Preferred

• Certified Data Center Technician CDCT
• HP Accredited Platform Specialist
• Systimax Copper Installation ND5541
• Corning NPI Membership
• ITIL V3 Foundation Certificate
• BICSI Practices and Procedures

Benefits

• The expected base salary for this role, if located in Illinois, is between $70,000 - 77,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.