Call Center Service Dispatcher at Premier Service Company Inc in Tuscaloosa, Alabama

Job description

• Manage and coordinate the scheduling and dispatching of our technicians. Serve as the primary point of contact between customers and technicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and reports service calls.
• Participates in training for professional development.
• Updates customers on technician progress.
• Submits work orders.
• Processes work order invoices.
• Collects on customer accounts.
• Process technician work orders.
• Handles dispatching for service departments.
• Provides customer service to customers and technicians.
• Be available for additional duties as assigned.

Requirements

• High School Diploma or General Education Development Diploma.
• Customer Service experience is preferred.
• Call Center experience preferred.
• HVAC experience preferred.
• Dispatching Experience.

Skills

Required

• Dispatching Experience

Preferred

• Customer Service experience
• Call Center experience
• HVAC experience

Benefits

• Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities
• Offers professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
• Competitive Wages
• Great benefits, paid vacations & holidays
• Family-oriented company events