Customer Support Engineer at CUES Inc. in Wappenham, NTH, GB, NN12 8WJ
- Company: CUES Inc.
- Location: Wappenham, NTH, GB, NN12 8WJ
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 4+ years
Overview
SPX is a diverse team of unique individuals who all make an impact. As a Customer Support Engineer - International, you will provide support to a wide range of customers and projects to meet the company’s business objectives. This customer-facing role requires a good communicator who can apply their…
Job description
- SPX is a diverse team of unique individuals who all make an impact. As a Customer Support Engineer - International, you will provide support to a wide range of customers and projects to meet the company’s business objectives. This customer-facing role requires a good communicator who can apply their skills to completing the task on time.
Responsibilities
- While each day brings new opportunities at SPX, your core responsibilities will be:
- • Site survey including (UK & worldwide) Which includes fixed, mobile and ship locations.
- • Ordering and packing installation Materials for shipment
- • Logistics - arrange shipping and Customs paperwork.
- • 2nd line repair (within workshop in factory)
- • Technical publications (system manuals and White papers)
- • Factory Acceptance Testing (UK & worldwide)
- • Site maintenance (UK & worldwide)
- • Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide)
- • Commissioning of air to ground links (worldwide)
- • Customer Trials, including writing trial plans (UK & worldwide)
- • Support for Customer Demos (UK and worldwide)
- • Writing and deliver training courses on all ECS equipment (UK & worldwide)
- • Customer Requirements capture for Sales (UK & worldwide)
Requirements
- We each bring something to the table, and we are looking for someone who has:
- Required Experience
- • Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
- • Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
- • Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
- • Excellent communication and stakeholder engagement abilities, across phone, email, and presentations
- • Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
- • Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building
- • Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth
- • High attention to detail, with a commitment to accuracy in documentation and reporting
- • Flexible and adaptable, able to respond effectively to changing priorities and field conditions
- • Effective time management and problem-solving abilities, with a track record of delivering results under pressure
- • Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts
- • Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency
Skills
Required
- customer-facing contracts
- leadership
- project management
- coordinate cross-functional teams
- coordinate external contractors
- field operations
- installations
- commissioning
- maintenance
- excellent communication
- stakeholder engagement
- tailor technical explanations
Preferred
- interpersonal skills
- mentor junior staff
- high attention to detail
- accuracy in documentation and reporting
- flexible
- adaptable
- time management
- problem-solving
Benefits
- We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
- Our commitment to embrace diversity to build a culture of inclusion at SPX
About CUES Inc.
Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Enterprise Control Systems (ECS) is a leading supplier of long range data links that support real time high resolution video transfer between air and ground users. In creating products like RF inhibitors and specialized equipment for military and security purposes, we protect ground forces and infrastructure around the world. Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.