Racing Operations Team Member - Seasonal (18+) at Bear Creek Mountain Resort and Conference Center in Macungie, PA

Job description

• The ideal Racing Operations team member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Snowsports team, providing a competitive racing platform for our skiing and snowboarding guests to enhance their experience and create a lifetime of memories.

Responsibilities

• Work as a team to successfully conduct racing events
• Comply with Bear Creek Equipment Transporting/Lift Riding Procedures
• Willingness to attain Technical knowledge and competency in necessary systems and software
• Comply with Racing Rules & Regulations
• Attain pacesetters annual certification (pacesetters only)
• Work with the Youth Development & Race program coordinator and Snowsports Director to provide special racing opportunities for the program
• Be available for all duties as assigned by the supervisor or team leader
• Be at the area on time and ready to work when scheduled
• Work effectively and cooperatively as part of the Racing Operations team
• Comply with the Rules & Guidelines of the Snowsports School as well as the policies set forth in the Bear Creek Mountain Resort and Conference Center Employee Handbook
• Demonstrate professional conduct at all times
• Comply with all Southern Management's policies and procedures
• Perform various other duties as assigned by the supervisor or team leader
• Give knowledgeable, friendly, prompt service
• Increase the number of guest compliments
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: weekends, holidays and special events
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

• Must be 18 years old by December 1st of the current season
• Must attain pacesetters annual certification (pacesetters only)
• Previous experience racing, course setting or race coaching is necessary
• Intermediate skiing/snowboard skills
• Possess good communication and interpersonal skills
• Organized and detail-oriented
• Excellent time management skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Skills

Required

• Intermediate skiing/snowboard skills
• Organized and detail-oriented
• Excellent time management skills

Benefits

• Bear Creek offers loads of discounts and privileges for our team members.
• Skiing and snowboarding
• Free rentals*
• Free lesson*
• Free snow tubing*
• Referral Bonus Program
• Discounted tickets for Bear Creek events and activities
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*
• *Some restrictions apply based on availability and season.