Sales Professional - Inside Sales at Service Corporation International in BC - Parksville

Job description

• Our associates celebrate lives. We celebrate our associates.
• Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Responsibilities

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Requirements

• Education
• 1-2 years of college or an equivalent of education and experience
• Experience
• 1-2 years of customer service or sales industry experience preferred
• Licenses
• Valid driver’s license with an acceptable driving record
• Knowledge, Skills and Abilities
• Ability to drive as needed
• Flexible hours but, at times must have the ability to work more thna 8 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of excel and salesforce or a similar CRM is an asset
• Customer service skills

Skills

Required

• Ability to drive as needed
• Customer service skills

Benefits

• The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
• The position includes an hourly rate of $18.25/hr as part of the total compensation structure.
• Benefits include - Medical, Dental, AD&D Insurance and more
• RRSP Matching and Deferred Profit Sharing company programs
• 2 weeks vacation, which is paid out each paycheck