Customer Service Rep at Pacific Coast Companies in Las Vegas, NV, US
- Company: Pacific Coast Companies
- Location: Las Vegas, NV, US
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Receives and processes incoming customer orders for materials and/or products from company employees or individual customers. Prepares order paperwork for shipment and/or secures freight carriers as required. Routes orders to departments for filling and follows up on orders to ensure delivery by spe…
Responsibilities
- Receives and processes incoming customer orders for materials and/or products from company employees or individual customers.
- Prepares order paperwork for shipment and/or secures freight carriers as required.
- Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
- May resolve routine issues with carriers, including customer complaints, liability issues, and rate discrepancies.
- Provides customer support by answering general product questions, directing customers to website, and distributing product brochures and samples.
- Enters purchase orders into SAP. Updates and maintains freight rate tables in SAP.
- Informs customers of shipping dates, anticipated delays, and any additional information needed by customer.
Requirements
- High school diploma or general education degree (GED)
- Two (2) years related experience and/or training
- Previous customer service experience for a manufacturing company
- Previous dispatching experience
- Attention to detail and order entry experience
Skills
Required
- Customer service
- Order processing
- SAP
- Attention to detail
Preferred
- Dispatching experience
- Order entry experience
Benefits
- Why you want to work for us!
- Competitive Wages & Salaries
- Employee Referral Program
- On the Job Training
- Medical Insurance
- Dental & Vision Insurance
- Profit Sharing & 401(k)
- Life Assistance Program
- Paid Holidays
- Vacation & Sick Leave
- Family Owned Compassionate Workplace
About Pacific Coast Companies
PABCO® Gypsum, a division of PABCO® Building Products LLC, has provided quality gypsum board products and service for over 35 years. PABCO® Gypsum supplies a complete line of gypsum products for commercial and residential construction. Here at our Las Vegas location, we make Gypsum Wallboard. Your job as a Customer Service Rep/Dispatcher is to help manage customer orders and work with transportation companies to ensure deliveries are made.