Call Center Agent at Big Brand Tire & Service in Moorpark, California

Job description

• Why this role rocks
• You’ll convert inbound demand into booked appointments and revenue. If you love a scoreboard, thrive in a high-tempo environment, and want a fast track into store leadership, this is your lane. Inbound roles focus on converting warm leads quickly and professionally—perfect for competitive sellers.

Responsibilities

• Convert inbound calls to scheduled appointments—hit weekly conversion, tire sales, and appointment/hour targets.
• Qualify needs, recommend the right tires/services, present pricing, and overcome objections with confidence.
• Quote accurately and document in our CRM; follow through on holds and callbacks to close.
• Partner with 300+ stores across multiple states to fill bays and beat daily goals.
• Upskill fast—we’ll train you on tire sizing, ratings, and brand positioning so you sell with authority.
• Bring energy every shift and compete (top reps love the pace and the scoreboard).

Requirements

• 1+ year in sales, call center, retail, or service (automotive a plus, not required).
• You’re coachable, competitive, and love closing—comfortable in a goal/metric environment.
• Clear communicator, fast typer, strong multitasker across tools and tabs.
• Reliability and flexible availability—our customers call when they need us.

Skills

Required

• Sales
• Call center
• Retail
• Service
• Coachable
• Competitive
• Comfortable in a goal/metric environment
• Clear communicator
• Fast typer
• Strong multitasker across tools and tabs
• Reliability
• Flexible availability

Benefits

• Medical, Dental, Vision, Life, HRA
• 401(k) with company match
• Paid holidays & vacation
• 50+ years of growth and a brand customers trust.
• Growth & earnings
• Real career path: many reps move into Sales/Service Advisor, Assistant Manager, and Store Leadership roles.
• Structured incentives: transparent targets with hourly + commission/bonuses; we align pay to hitting goals (OTE philosophy).