OS Account Manager-Overnight at Executive Jet Management in Cincinnati, OH, US, 45226

Job description

• The Owner Services Account Manager plays an essential role in the EJM mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members have the ressponsibility for ongoing Owner care by providing exemplary personalized customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence. The Account Manager is prooactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and apporpirate communication.
• This is an overnight position with overnight hours.

Responsibilities

• Exceptional interpersonal, written, and verbal communication skills.
• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
• Self driven and takes initiative to understand work processes within position and beyond.
• Customer service experience; experience in aviation a plus.
• Eager to learn about the private aviation industry and gain personal and professional growth.
• Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
• Superior attention to detail, with the ability to work in a fast paced environment
• Exceptional ability to handle confidential information in a professional manner
• Strong interpersonal skills with the ability to thrive in a team environment
• PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet
• Ability to efficiently access and enter data using computer systems
• Ability to enter data while speaking with callers
• Occasional travel may be required

Requirements

• High School
• 0-2 years of experience
• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results
• Exceptional interpersonal, written, and verbal communication skills.
• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
• Self driven and takes initiative to understand work processes within position and beyond.
• Customer service experience; experience in aviation a plus.
• Eager to learn about the private aviation industry and gain personal and professional growth.
• Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.
• Superior attention to detail, with the ability to work in a fast paced environment
• Exceptional ability to handle confidential information in a professional manner
• Strong interpersonal skills with the ability to thrive in a team environment
• PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet.
• Ability to efficiently access and enter data using computer systems.
• Ability to enter data while speaking with callers.
• Occasional travel may be required.

Skills

Required

• Proactive mindset
• Self driven and takes initiative
• Customer service experience
• Superior attention to detail
• Strong interpersonal skills

Preferred

• Experience in aviation

Benefits

• At EJM, we believe that how you do something is as important as what you do. That's why we foster a collaborative company culture, where leadership is accessible, employee opinions are valued, and relationships matter. We encourage employee growth, recognize the importance of work-life balance, and take pride in being a career destination.
• To ensure our employees are taken care of at work and at home, we offer a comprehensive package of premium benefits, including:
• Competitive pay
• Medical, dental, and vision insurance, available with no monthly premiums
• 401(k) plan, with 67% of every dollar you contribute matched by EJM
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Prescription drug benefit plan
• Life insurance and AD&D benefits
• Company-paid short-term disability
• Long-term disability
• Paid Parental Leave
• Legal plan
• Paid Time Off