Multi-Family/Commercial Inside Sales Coordinator at Tempo Air in Irving, TX, USA

Job description

• The Multi-Family/Commercial Inside Sales Coordinator is responsible for scheduling installation appointments and assisting the Replacement Crews in closing jobs. This position will also assist in maintaining a positive, productive, open line of communication between the customer, the Installation Crews, and all company departments to make sure that the customer's needs are met.

Responsibilities

• Maintain Installation Crews daily schedules, add events and on-call to enterprise software.
• Set up equipment installations with customers in a professional manner.
• Ensure that customer data entry is correct in enterprise software.
• Establish customer rapport to ensure highest levels of satisfaction.
• Prepare all job-related paperwork provided by sales team, rebates, finance documents, and pull permits, completing job packets for each job going out.
• Dispatch calls for the Install Crews.
• Communicate timely with crews and customers to ensure the schedule is maintained.
• Process job paperwork in a timely and accurate manner upon job completion – notifying appropriate departments of finance, and discounts processed.
• Send equipment registration request, through email, to the registration specialist/admin team if needed.
• Responsible for issuing and accounting for POs as needed.
• Make outbound "Happy Calls" to customers to verify customer satisfaction.
• Participate in team meetings and events.
• Assist Sales Group with additional duties as assigned.
• Able to work a shift schedule to handle evening and after hours scheduling and dispatching.
• Permit backup.

Requirements

• Highly organized, multi-tasking ability, with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be better at your job tomorrow than you are today.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who's flexible and has a great attitude on life.
• Simultaneously handle multiple projects, prioritize, and manage time efficiently.
• Ability to work under pressure, meet deadlines and work in a fast-paced environment.
• Pass a pre-employment drug screen and criminal background check.
• High school degree or equivalent.
• Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).
• Basic Knowledge or Salesforce, a plus
• Excellent written and verbal communication skills
• Product knowledge of Tempo's services, a plus.
• Able to speak English.
• Basic Spanish will be plus point.

Skills

Required

• Highly organized
• Multi-tasking ability
• Exceptional follow-through abilities
• Strong verbal and written communications
• Ability to make solid connections
• Able to speak English

Preferred

• Experience in HVAC or construction
• Basic Knowledge of Salesforce
• Product knowledge of Tempo's services
• Basic Spanish

Benefits

• Employee Ownership Stock (ESOP) with weekly Employer Match 20%
• Competitive pay
• 120 hours PTO
• Bereavement time
• 1 Floating holiday
• 40 hours baby bonding time
• 7 Paid holidays
• Health Insurance (Dental, and Vision Insurance (optional))
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability, paid by company)
• 401(k) Retirement Plan – 20% Employer Match
• Continuing education and training programs