Call Center Specialist at Alaska Heart & Vascular Institute in Anchorage - ANCHORAGE, AK 99508
- Company: Alaska Heart & Vascular Institute
- Location: Anchorage - ANCHORAGE, AK 99508
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $20-25/hr to start (dependent upon experience)
Overview
DEPARTMENT: Clinic Support Services A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel. Answer all calls in a friendly professional manner. Determine the need of the caller and connect call to the correct person or extension.
Job description
- DEPARTMENT: Clinic Support Services
- A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.
Responsibilities
- Answer all calls in a friendly professional manner.
- Determine the need of the caller and connect call to the correct person or extension.
- Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
- Retrieve and deliver messages received by our afterhours voice mail system.
Requirements
- EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
- EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.
Skills
Required
- Customer service experience
- Knowledge of proper telephone etiquette
- Knowledge of medical terminology
Preferred
- One-year experience on a switchboard
- Experience in a health care setting
Benefits
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
- PAY RANGE: $20-25/hr to start (dependent upon experience)