Customer Service Representative at Valmont in Maddington WA (Webforge Locker)
- Company: Valmont
- Location: Maddington WA (Webforge Locker)
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 4+ years
Overview
We are currently seeking an experienced Customer Service Representative to join our Townsville team on a full-time. Reporting to the ANZ Internal Sales Supervisor, you will be the first point of contact for our customers, managing enquiries, quotations, and sales opportunities while delivering an ou…
Job description
- We are currently seeking an experienced Customer Service Representative to join our Townsville team on a full-time. Reporting to the ANZ Internal Sales Supervisor, you will be the first point of contact for our customers, managing enquiries, quotations, and sales opportunities while delivering an outstanding customer experience. Through proactive relationship management, accurate administration, and close collaboration with internal teams, you will help drive customer satisfaction, order conversion, and business growth.
Responsibilities
- Manage customer enquiries, quotations, and sales opportunities, delivering professional and timely support throughout the customer journey.
- Build and maintain strong customer relationships, ensuring a positive customer experience and identifying opportunities to grow business.
- Prepare accurate quotations and proactively follow up opportunities to maximise order conversion and sales outcomes.
- Collaborate with internal teams to provide tailored solutions that meet customer requirements and support successful project delivery.
- Maintain accurate customer, quote, and opportunity information within Salesforce, QAD, and other business systems, ensuring data integrity and reporting accuracy.
- Contribute to continuous improvement initiatives while ensuring compliance with company policies, procedures, and quality standards.
Requirements
- Proven experience delivering outstanding customer service and building strong stakeholder relationships.
- Strong attention to detail and the ability to interpret technical information and drawings.
- Proficiency in CRM, ERP, and Microsoft Office systems.
- Excellent communication, organisation, and problem-solving skills.
- A proactive, customer-focused mindset with a passion for achieving results.
- Industry experience in steel fabrication, construction, or manufacturing is highly desirable.
Skills
Required
- Customer service
- Stakeholder relationship building
- Attention to detail
- CRM proficiency
- ERP proficiency
- Microsoft Office proficiency
- Communication
- Organisation
- Problem-solving
- Proactive mindset
- Customer-focused mindset
About Valmont
About Us. We’re Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better. Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology. Valmont serves two primary markets — agriculture and infrastructure — and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries. That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.