Account Executive, Cards (NJUS) at Executive Jet Management in Columbus, OH, US, 43219

Job description

• The Account Executive, Cards serves as a trusted, consultative partner to NetJets Card Holders, leveraging expertise in the NetJets Card Program and a detailed understanding of each Card Holders travel needs to deliver a proactive, high-touch experience that supports retention, maximizes utilization, and drives renewal/graduation opportunities.

Responsibilities

• Drives retention and growth of the Card portfolio by optimizing utilization, positioning renewals, and identifying opportunities to expand program participation. Ensures that results are attained, if not exceeded. Monitors economic trends, Card holder flight activity, and NetJets' product offerings to proactively position solutions for trading, adding-on and graduating into higher programs. Penetrates Card Holder organizations and unearths referral opportunities. Effectively manages timelines to address upcoming card expirations. Uses Salesforce.com to effectively track the progress of all opportunities.
• Entirely familiar with the NetJets program and its interworking's (i.e. billing, international travel, booking, etc.) and seeks detailed program explanations from internal experts. Proficient in the technical aspects of aircraft and aviation and keeps abreast of new product offerings and updates to internal policies.
• Regularly communicates with the Card Holder via phone and e-mail to obtain feedback. Uses the feedback to lead discussions with internal team members to ensure Card Holder's remain loyal to NetJets. Stays informed of industry changes and address any challenges with a solution-based approach. Uses strategies introduced through internal sales training to build consensus of NetJets' value throughout multiple levels of Card Holder organizations.
• Proactively monitors Card Holder flight activity to minimize and resolve service disruptions, communicate and champion NetJets' value through service victories and upgrades. Through research, analysis, and building of relationships, obtains a detailed understanding of the Card Holders needs and articulates how such needs and goals are achieved by NetJets products and services. Effectively communicates any changes regarding the NetJets program to Card Holder. Communicates to Card Holder about all regional NetJets events and assists with attendance management.

Requirements

• Bachelor's
• Certifications and Licenses
• 4-6 years of experience
• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results
• Excellent verbal and written communication skills
• Previous Sales experience preferred
• Strong computer skills: Microsoft Office, Salesforce.com (a plus)
• Ability to prioritize work to meet deadlines and function as a member of a team
• Detail-oriented person

Skills

Required

• Detail-oriented person

Preferred

• Previous Sales experience preferred

Benefits

• NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
• • Medical, Dental, and Vision
• • Healthcare Advocacy
• • Employee Assistance Program
• • Flexible Spending Accounts
• • Health Savings Account with annual employer contribution
• • Wellness Programs & Discounts
• • Paid Time Off
• • Life and Accident Insurance
• • Voluntary benefits (financial protection plans)
• • 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• • Short and Long-Term Disability
• • Legal Plan
• • Identity Theft Protection Plans
• • Pet Insurance