Operations Manager at The Kintock Group, Inc. in Philadelphia, PA

Job description

• This full-time non-exempt position will supervise well-trained, competent staff of Monitors, who will perform all duties related to safety, security, control of residents and the sanitation of the facility, in accordance with Company and contract requirements.

Responsibilities

• · Supervise, train, develop and monitor the performance of competent monitors.
• · Assist in developing and implementing work schedules to cover each shift in the respective facility in accordance with contractual requirements.
• · Ensure that resident supervisors complete all the duties required for each shift in accordance with contract and company requirements, for example: resident formal counts are conducted
• · Ensure compliance with all contracts mandated accountability issues included in the duties of resident supervisors.
• · Train new employees, listen and resolve complaints/problems, take corrective or disciplinary action, develop work schedules, monitor post assignments, and approve/deny PTO requests.
• · Conduct investigations regarding resident misconduct.
• · Ensure proper contract agency and Company policy orientation/training for operations monitors on a continuing basis.
• · Effectively communicate to staff, inmates, and visitors in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgment.
• · Conduct inspections of all housing units and general use areas to ensure that proper standards, facility operating procedures and agency guidelines of security, health and safety sanitation are maintained; direct staff and residents on how to correct problems detected.
• · Review reports and documentation produced on the shift and ensure to properly process all reports and documents in a timely manner. Prepares disciplinary reports and other administrative reports using appropriate grammar, format, policy and procedures.
• · Ensures appropriate action is taken to prevent or diffuse potentially disruptive situations.
• · Ensures there is adequate staffing in post areas led fills in as needed during periods of short staffing.
• · Ensure that all monitors maintain active CPR and First Aid certifications.
• · Participate in required training and development sessions.
• · Maintain a working knowledge of supervisory skills; and participate in the evaluation of operations monitors.
• · Perform other duties as assigned by the Director of Operations/Sr. Operations Manager.

Requirements

• · Modern correctional principles and practices as they relate to resident accountability;
• · Contracting agency Statement of Work;
• · Company and contracting agency policies and procedures;
• · Company and contracting agency chain of authority;
• · Duties and responsibilities of effective supervisors;
• · Duties and responsibilities of resident supervisors.
• · Work a rotating schedule;
• · Establish authority and communicate for understanding;
• · Communicate effectively, orally and in writing with all levels;
• · Practice teamwork and manage conflict.
• · Conduct investigations and submit detailed written reports.
• · Identify and report problem areas timely and accurately.
• · Assign and follow-up on assignments for completion.
• · Organize and supervise resources and projects;
• · Train, evaluate, review, develop, discipline, and document personnel actions.
• · Establish and maintain effective working relationships with staff and co-workers;
• · Meet contracting agency clearance requirements.
• This position requires High School Diploma (or equivalent) required. An associate’s degree preferred with advanced supervisory/management training. One (1) year as an Operations Monitor or two (2) years related experience in a similar field. Demonstrated leadership experience is preferred. First Aid and CPR certifications, a valid driving license and a clean driving record are required.

Skills

Required

• Ability to work a rotating schedule
• First Aid and CPR certifications

Preferred

• Demonstrated leadership experience