Concierge at Vail Resorts in Park City, UT, US

Job description

• Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
• With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
• Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
• The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Responsibilities

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Active in the promotion of in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

Requirements

• Ability to sit or stand for long periods of time.
• We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary.
• Desire to learn and grow.
• Must be able to communicate fluently in English.
• At least one year of high-end guest service experience in a property of similar size and quality OR College degree with an emphasis in Hospitality.

Skills

Required

• Desire to learn and grow

Preferred

• High-end guest service experience
• Hospitality education

Benefits

• • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• • MORE employee discounts on lodging, food, gear, and mountain shuttles
• • 401(k) Retirement Plan
• • Employee Assistance Program
• • Excellent training and professional development
• • Referral Program
• To Learn More, please review the Benefits Eligibility Summary
• The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.