Technical Project Manager at Alteva RCM in Queens, New York, United States

Job description

• Alteva RCM is seeking a highly organized Project Manager to support a complex operations and technology environment spanning multiple internal systems, process improvement initiatives, reporting workflows, and vendor-supported delivery.
• This role will serve as a central point of coordination across operational and technology projects, owning project planning, status tracking, stakeholder communication, risk and blocker follow-up, documentation hygiene, and delivery visibility across cross-functional teams. The Project Manager will support the requirements process by capturing discussion points, tracking open questions, coordinating stakeholder input, and ensuring decisions and next steps are clearly documented.
• The ideal candidate is organized, detail-oriented, and comfortable working across business and technical teams. They can turn discussions into clear next steps, timelines, owners, follow-ups, and measurable progress.
• Within the first 90 days, this person should help the team operate with better visibility, cleaner handoffs, stronger follow-through, and less reliance on product leadership to manually chase every detail. Specifically:
• Active initiatives have clear owners, next steps, timelines, and blockers.
• Jira and Notion are consistently updated and trusted by the team.
• Requirements and decisions are documented clearly.
• Stakeholders know where work stands without repeated follow-up.
• Releases have better coordination across product, operations, development, QA, and IT.
• Product leadership has more capacity to focus on prioritization, strategy, and cross-functional alignment.
• You are structured, practical, and dependable, with a strong bias toward action. You do not wait for perfect direction. You clarify what is needed, document what was decided, identify risks and blockers, and keep projects moving.
• You are comfortable working across business and technology teams and can serve as a bridge between stakeholders and execution. You communicate clearly with senior leadership, operations teams, developers, QA, IT, and external vendors, ensuring alignment, accountability, and timely follow-through.

Responsibilities

• Manage day-to-day coordination across product, operations, technology, QA, IT, and external development partners.
• Drive project follow-through from intake through requirements, development, QA, release readiness, and post-release tracking.
• Translate business discussions into clear requirements, action items, owners, timelines, and open questions.
• Maintain project plans, Jira tickets, Notion documentation, status trackers, and related project artifacts.
• Coordinate with internal teams and external development partners to ensure work is clearly scoped, prioritized, and moving forward.
• Support and maintain project documentation, including meeting notes, action items, decision logs, project trackers, Jira updates, release plans, and stakeholder follow-up materials.
• Support the creation and maintenance of PRDs and functional specifications in partnership with Product Leadership and business stakeholders.
• Track dependencies, risks, blockers, and unresolved decisions across multiple active initiatives.
• Prepare concise updates for leadership and operational stakeholders.
• Ensure QA, UAT, and stakeholder sign-off steps are planned and completed before releases.
• Follow up consistently with stakeholders to keep projects moving without requiring constant escalation.
• Help build repeatable project management processes that can scale over time.

Requirements

• 3+ years of project management experience in operations, technology, healthcare, revenue cycle, SaaS, or a related environment.
• Strong experience managing cross-functional projects with business, technical, and operational stakeholders.
• Comfortable working in an agile environment, including sprints, standups, retrospectives, and backlog grooming.
• Experience working directly with developers and technical teams. You do not need to write code, but you need to follow technical conversations and help turn them into clear action items.
• Ability to gather requirements, document decisions, and drive follow-through across multiple workstreams.
• Experience using project management tools such as Jira, Asana, Monday.com, ClickUp, or similar.
• Strong written communication skills. Clear, concise documentation is core to this role.
• Highly organized, detail-oriented, and proactive.
• Comfortable managing ambiguity and bringing structure to fast-moving environments.
• Strong follow-up discipline and ownership mindset.
• Experience with Jira and Notion specifically.
• Experience working with Salesforce-related projects.
• Background in healthcare operations, revenue operations, regulated operations, or complex workflow-driven environments.
• Experience coordinating with external development vendors or offshore teams.
• Familiarity with QA, UAT, release management, and production support processes.
• Comfort in environments where processes are still being built.

Skills

Required

• Project management
• Cross-functional coordination
• Requirements gathering and documentation
• Strong written communication
• Organization and attention to detail
• Proactive and follow-up discipline
• Ownership mindset
• Comfort with ambiguity

Preferred

• Jira and Notion specifically
• Salesforce-related projects

Benefits

• Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
• $70,000 - $130,000 USD