IT Operations Manager at ManTech in USA-VA-Chantilly

Job description

• MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA.
• The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly.

Responsibilities

• Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services.
• Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated.
• Analyze significant or recurring incidents to identify and resolve underlying problems.
• Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums.
• Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement.
• Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs).
• Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes.

Requirements

• High School Diploma or GED with 10+ years of experience in the Information Technology field.
• Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments.
• Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines.
• Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components.
• Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution.
• Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events.
• An active TS/SCI with Polygraph clearance is required.
• Strong ability to manage competing priorities and communicate effectively with multiple stakeholders.
• Experience with, or working knowledge of, Jira, Confluence, and PowerPoint.
• Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums.
• Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages.

Skills

Required

• Root Cause Analysis (RCA)
• Incident and outage data analysis
• Communication with senior leadership

Preferred

• Jira
• Confluence
• PowerPoint
• Enterprise architecture
• Engineering Review Boards (ERB)

Benefits

• The projected compensation range for this position is -. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.