Logistics Specialist - Recuperative Care at Central City Concern in Portland, OR

Job description

• Be the force behind recovery by coordinating the people, resources, and support that help patients experiencing homelessness transition from hospital care to stable housing and a healthier future.
• Logistics Specialist works under the supervision of the RCP
• Logistics Supervisor to provide logistical support for program operations through coordination and implementation of many of the non-clinical needs of participants in the program.
• The team is focused on working with partner hospitals and referring agencies to provide for the acute and ongoing medical care for adults facing homelessness upon discharge from the hospital.
• The multidisciplinary team coordinates health care through the Blackburn Center, providing short-term supportive housing, crisis management, referral to appropriate substance abuse, physical health, and mental health treatment, access to benefits and entitlements, appropriate and affordable housing, and further provide pathways to self-sufficiency.
• Program: Since 2005, the Recuperative Care Program (RCP) has served thousands of individuals, with over 65% resolving their acute medical condition, over 90% engaging with a primary care provider upon program exit and over 60% transitioning into stable housing.
• Located at Evergreen Crossing, RCP delivers crucial medical recuperation services to low-income and homeless individuals following hospitalization. The program has also earned National Institute for Medical Respite Care (NIMRC) Certification, a national distinction recognizing programs that meet comprehensive standards for medical respite care.
• Through comprehensive health care access, transitional housing, and intensive case management, RCP enhances health outcomes, reduces homelessness, and streamlines hospital operations.

Responsibilities

• Principal responsibilities include cleaning rooms for the next admission after a participant has been discharged, packing up and moving client property according to established protocols, assisting with management of durable medical equipment and program supply storage areas, ordering and picking up program supplies and food, coordinating the food box program and maintaining the food pantry.
• Under the direction of the Logistics Supervisor, clean participants’ rooms that have been vacated and prepare the room for the next admission.
• Coordinate logistical needs required for the day to day operations of program. Maintain the RCP food pantry, donation storage, and supply areas in a clean and orderly manner.
• Coordinate distribution of food.
• Coordinate laundry and linen needs.
• Transport patients to and from appointments and other resources; assist with moving property to a new location in a CCC vehicle as needed.
• Assist with routine checks of program equipment and vehicles to keep items in good working order.
• Carry a company mobile phone for heavy use at work.
• Research information needed to complete projects.
• Drive to various locations to pick up supplies and/or make resource contacts.
• Attend all required trainings and meetings.
• Complete a variety of computer-based tasks such as; ordering and receiving supplies; tracking inventory; email correspondence with vendors and donation sources.
• Maintain notes and tracking information about patients enrolled in the program.
• Assist multi-disciplinary team members with program operations as assigned.
• Assist multi-disciplinary team in coordinating and implementing participants’ discharge and transition from RCP.
• Demonstrate personal attentiveness, responsiveness, and prompt follow-up to all external and internal stakeholders.
• Assist with resolving patient complaints and providing good customer service throughout the program.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Requirements

• High School or GED required.
• Education and experience sufficient to succeed, carry out responsibilities, and demonstrate the skills and abilities as described above with at least one year experience working with socially complex populations.
• Must have an understanding of the causes of homelessness, the medical and psychosocial sequelae of homelessness, and the importance of systems and processes used to help clients secure and maintain stable housing.
• Must have Healthcare Provider CPR/First Aid certification prior to start.
• Must be able to be trained in the use of CCC database programs CCCER and Centricity.
• Must have non-violent de-escalation training (or complete within 60 days of hire.)
• If driving, must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must have a high tolerance for ambiguity and change.
• Must be able to work efficiently in a very fast paced environment.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen, TB test, and DHS background check for work at Central City Concern and to obtain ID-Badge at Partner Hospitals.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.
• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider the impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Ability to complete all tasks as assigned.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to function as a team member and be flexible in attitude and have the desire to relate effectively with participants.
• Ability to organize and manage physical assets and the supply storage configuration.
• Ability to handle emergency/crisis situations with skill, confidence and tact.
• Ability to learn and apply training instruction.
• Ability to maintain a calm professional demeanor and make independent judgments.
• Ability to maintain accurate records and necessary paperwork.
• Ability to maintain highest standards of confidentiality with regard to patient information.
• Ability to make independent judgment.
• Ability to manage time and meet deadlines.
• Ability to operate common cleaning tools (vacuum cleaner, carpet cleaner).
• Ability to supervise and coordinate logistics volunteers when appropriate.
• Ability to transport participants in company vehicle.
• Ability to use company mobile phone for program business.
• Ability to work courteously and effectively communicate with the general public, program participants, vendors/contractors/donors, medical personnel, merchants and co-workers.
• Work experience and/or education in areas of logistics, equipment maintenance, janitorial, warehouse management or similar.
• Ability to work independently, as well as take direction from supervisor.

Skills

Required

• High tolerance for ambiguity and change
• Adherence to non-discrimination policies

Benefits

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.
• Compensation: $22.05 - $29.25/hour, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $25.58/hr per our Union contract.