Community Manager/Senior Community Manager at Associa in Honolulu, HI

Job description

• As a Community Association Manager, you will serve as the primary management professional for a portfolio of homeowners and condominium associations.

Responsibilities

• Serve as the primary advisor and liaison to Boards of Directors
• Facilitate Board meetings and annual meetings
• Assist Boards in understanding governing documents, policies, and operational responsibilities
• Prepare agendas, management reports, and meeting materials
• Partner with Board members to establish community goals, priorities, and action plans
• Support committee initiatives and community projects
• Review monthly financial reports and communicate key insights to Boards
• Assist with annual budget preparation and planning
• Monitor expenditures against approved budgets
• Support reserve planning and capital improvement strategies
• Review contracts, invoices, and project-related expenses
• Assist Boards in making informed financial decisions
• Oversee the day-to-day administration of assigned communities
• Conduct routine property inspections and site visits
• Monitor common area maintenance and vendor performance
• Coordinate corrective actions and follow-up activities
• Ensure compliance with governing documents and community standards
• Maintain accurate community records and documentation
• Manage community improvement projects from planning through completion
• Solicit and evaluate vendor proposals and bids
• Coordinate contractor activities and project timelines
• Monitor project quality, communication, and budget adherence
• Build and maintain strong vendor relationships
• Hold vendors accountable for contract performance and service expectations
• Respond to homeowner inquiries and concerns professionally and promptly
• Facilitate conflict resolution and problem-solving when appropriate
• Communicate community initiatives, updates, and policy changes
• Deliver exceptional customer service in a fast-paced environment
• Maintain positive relationships with residents, Board members, and stakeholders
• Draft professional correspondence, reports, and community communications
• Coordinate homeowner notices, mailings, and announcements
• Use community management systems and technology platforms
• Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
• Build trust through transparency, follow-through, and accountability
• Identify operational and community risks
• Support insurance, legal, and compliance processes as needed
• Ensure required notices, disclosures, and documentation are completed accurately
• Coordinate with legal counsel, vendors, and Board leadership when appropriate
• Promote proactive problem-solving to minimize risk and liability

Requirements

• • Knowledge of general office equipment (copier, fax, phone systems, etc.).
• • Knowledge of Microsoft Outlook, Word, and Excel
• • Ability to learn and utilize proprietary systems quickly and efficiently
• • Professional communication skills (phone, interpersonal, written, verbal, etc.).
• • Self-motivated, proactive, detail oriented and a team player.
• • Time management and time critical prioritization skills.
• • High School diploma or GED Required
• • 0 – 3 years of directly related or closely related experience

Skills

Required

• Professional communication skills
• Self-motivated
• Proactive
• Detail oriented
• Team player
• Time management
• Prioritization
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• General office equipment
• Proprietary systems

Benefits

• Minimum Salary: $75,000 (based on experience)