Customer Service Representative at Crunch Fitness in VA-Richmond-23227
- Company: Crunch Fitness
- Location: VA-Richmond-23227
- Posted: Sep 17, 2026
- Type: Part-time
- Salary: $10.00 - $15.00 per hour
- Experience: 1+ years
Overview
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position. Greet and check in all members, guests, and prospective members.
Job description
- The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.
Responsibilities
- Greet and check in all members, guests, and prospective members.
- Answer phone calls in a polite and professional manner.
- Inform prospective members about our membership options and current promotions.
- Facilitate necessary updates to members’ accounts.
- Ensure all retail items are fully stocked.
- Operate the POS system and accept payments.
- Assist in maintaining the neatness and cleanliness of the club.
- Other duties as assigned.
- Above description may be subject to change or alteration at any time.
Requirements
- High school diploma or equivalent
- Customer service - 1 year (preferred)
- CPR/AED certification (required)
- Proficient reading and writing skills
- Basic computer proficiency
- Professional attitude
- Upbeat and positive personality
- Efficient and effective communication skills
- Ability to multi-task and excel in a busy environment
Skills
Required
- CPR/AED certification
- Proficient reading and writing skills
- Basic computer proficiency
- Professional attitude
- Upbeat and positive personality
Preferred
- Customer service - 1 year
Benefits
- Free gym membership
- Free uniforms
- Training & development
- 401(k)
- Employee discounts
- Hourly rate is subject to change by state.
- Compensation: $10.00 - $15.00 per hour
About Crunch Fitness
Join one of the fastest-growing fitness brands in the United States—Crunch Fitness! At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry. Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.