Spa Concierge at AHC Hospitality in Grand Rapids, MI

Job description

• From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
• This position varies between 1st and 2nd shift, requiring weekend and holiday availability.
• Typical hours are 8am-5pm, or 10am-7pm.
• This position is eligible for full benefits (medical, dental, vision, and 401K) discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
• Serving guests at the spa desk/reception area while providing the highest level of service possible in an efficient, courteous and professional manner by following JW Marriott and Amway Grand Plaza standards of aggressive hospitality and adhering to guidelines and procedures.

Responsibilities

• - Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
• - Preparing standard statistical reports, such as help desk incident reports
• - Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
• - Practice safety standards and reports all unsafe conditions.
• - Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
• - Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
• - Associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
• - Ability to follow established guidelines, procedures and policies.
• - Good record of attendance and punctuality at work.
• - Adherence to prescribed grooming and appearance standards.
• - Willingness to perform other duties as assigned.
• - Open and/or close the work day;
• - Book appointments (Spa Booker);
• - Answer questions about product & services;
• - Greet & prepare guests for services;
• - Check guests out and take payments (Volante);
• - Organize inventory;
• - Help maintain the cleanliness of the spa;
• - Provide customer care services as required; and
• - Other tasks as required or requested by the Manager;

Requirements

• - Must be familiar with each hotels layout, products, services, amenities and history
• - High school diploma or GED; related experience and/or training preferred
• undefined

Skills

Required

• Warmth and enthusiasm
• Attentiveness to guest needs
• Professional demeanor
• Spa Booker (appointment booking)
• Volante (payment processing)