Site Operations Supervisor, Full Time at Bright Light Medical Imaging in Villa Park, Illinois

Job description

• Site Operations Supervisor, Full Time
• Location: On-site — Villa Park & Wheaton
• Days/Hours: Monday- Friday, Hours Vary between 9:00 AM and 6:00 PM
• The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

Responsibilities

• Supervise daily operations of the diagnostic imaging site with 10 - 25 employees.
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure compliance with HIPAA and company policies and procedures.
• Ensure proper use and maintenance of office equipment and supplies.
• Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training
• General facilities management
• Assist with staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
• Communicate operational updates, issues, and performance metrics to senior management.
• Identify opportunities for process improvement and workflow efficiency.
• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred
• Ability to multitask in a fast-paced, patient-focused environment.

Skills

Required

• Excellent communication
• Leadership
• Problem-solving
• Patient-centered service
• Operational leadership
• Attention to detail
• Compliance and confidentiality
• Team collaboration
• Time and resource management
• Dependable and flexible
• EMR/RIS
• Scheduling systems

Benefits

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible
• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches