Medical Receptionist at CleanSlate Centers in Scranton Lackawanna - Scranton, PA 18504

Job description

• Description
• As a Medical Receptionist, you’ll be the first point of contact for patients and visitors—setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.

Responsibilities

• Greet patients with warmth, compassion, and professionalism
• Confirm and update insurance and demographic details at each visit
• Schedule and coordinate provider appointments, adjusting as needed
• Assist patients who missed appointments to encourage treatment continuity
• Handle prior authorizations and explain patient financial responsibilities
• Distribute, verify, and scan forms, including handbooks and intake documents
• Collect co-pays and process payments; set up payment plans when needed
• Maintain a clean, organized front office and uphold patient confidentiality
• Provide courteous, effective communication by phone and in person
• Participate in team huddles and contribute to a supportive work environment

Requirements

• High School Diploma required; Associate degree preferred
• 1+ year of experience in a fast-paced medical office required
• Customer service and/or healthcare experience strongly preferred
• Proficient with EMRs, Microsoft Office, and phone systems
• Strong communication, attention to detail, and organizational skills
• Compassionate mindset and a desire to support patients in recovery

Skills

Required

• Strong communication
• Attention to detail
• Organizational skills
• Compassionate mindset
• EMRs
• Microsoft Office
• Phone systems

Benefits

• Monday–Friday schedule
• Generous PTO, floating holiday, and paid company holidays
• Medical, dental, and vision benefits + 401(k) with company match
• Company-paid life and disability insurance
• Be part of a mission-driven team making a real impact
• Position Type