Quality Assurance & Technical Documentation Analyst at IEM in USA

Job description

• IEM is looking for a Full Time - Quality Assurance & Technical Documentation Analyst to support an agile application development team delivering client facing business applications. This role combines hands-on software testing with the creation of clear, user-facing documentation and training materials. The ideal candidate has experience planning and executing user acceptance and regression testing, tracking and communicating defects, and writing release notes, user guides, and technical notifications that non-technical users can follow.

Responsibilities

• Plan and execute user acceptance testing (UAT), functional testing, and regression testing for each application release.
• Develop test plans, test cases, and acceptance criteria based on user stories and requirements.
• Log, track, and prioritize defects; verify fixes and communicate status to the development team and stakeholders.
• Write and maintain step-by-step user guides, quick-reference materials, and system documentation.
• Draft release notes and technical notifications describing new features, fixes, and known issues in plain language.
• Develop training materials and support end-user training sessions for new and updated functionality.
• Participate in agile ceremonies and contribute to sprint reviews and release readiness decisions.
• Support requirements for refinement and business analysis activities as needed.

Requirements

• Education: Bachelor’s degree in Information Systems, Computer Science, Communications, Business, or a related field.
• Experience: 4+ years of experience in software quality assurance, user acceptance testing, or technical writing for software applications.
• Demonstrated experience writing test cases and executing manual functional and regression testing.
• Demonstrated experience producing user-facing documentation such as user guides, release notes, or training materials.
• Experience working with a defect-tracking or work-management tool (e.g., Jira, Azure DevOps, or equivalent).
• Excellent written communication skills, with the ability to explain technical functionality to non-technical audiences.
• S. citizenship and the ability to obtain and maintain a federal Public Trust suitability determination.
• Experience testing applications built on low-code/no-code platforms (e.g., Microsoft Power Platform, Appian, ServiceNow, Salesforce).
• Familiarity with agile/scrum delivery and sprint-based release cycles.
• Experience supporting federal or public sector clients, including familiarity with Section 508 accessibility testing.
• Experience with SharePoint or similar collaboration platforms for publishing documentation.
• QA or technical writing certifications (e.g., ISTQB, CPTC) .

Skills

Required

• Software quality assurance
• User acceptance testing
• Manual functional testing
• Regression testing
• Writing test cases
• Defect tracking
• Technical writing
• User guides
• Release notes
• Training materials
• Excellent written communication skills

Preferred

• Agile/scrum delivery
• Sprint-based release cycles
• Federal or public sector clients
• Section 508 accessibility testing

Benefits

• Salary will be based on experience and location : $75,000 - $80,000 / year
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD