Fulfillment Coordinator, Medical Information at EVERSANA in Chicago, IL, United States

Job description

• The Fulfillment Coordinator is responsible for the timely and accurate fulfillment of medical information response packages and literature requests within the United States. This role manages the daily fulfillment queue, prepares and ships approved response materials, maintains fulfillment documentation within Medical Information Management System, and supports inventory management activities. The Fulfillment Coordinator ensures all requests are processed in accordance with established service-level agreements, regulatory requirements, and company quality standards.

Responsibilities

• Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
• Print, pack, and prepare shipments in accordance with established procedures.
• Ensure timely fulfillment of inquiries in accordance with service-level agreements.
• Coordinate with shipping carriers to ensure timely delivery of orders.
• Monitor order status and proactively resolve fulfillment issues or delays.
• Maintain accurate records of inquiries and fulfillment activities within the Medical Information database.
• Perform quality checks to ensure responses are complete and accurate.
• Coordinate with Medical Information Specialists and other cross-functional stakeholders to support fulfillment activities and request follow-up when necessary.
• Generate and maintain operational reports and fulfillment metrics.
• Identify process improvement opportunities that enhance efficiency, quality, and customer satisfaction.
• Adhere to all applicable regulatory, pharmacovigilance, privacy, and compliance requirements.
• Maintain a clean, organized, and safe work environment.
• Support special projects and other operational tasks as assigned.
• Monitor and manage the daily Physical Fulfillment queue in Medical Information Management System.
• Update case statuses and maintain accurate fulfillment documentation, including shipment dates and tracking information.
• Perform periodic inventory counts and coordinate replenishment of approved materials and shipping supplies.
• Monitor fulfillment metrics and provide updates on backlog, turnaround times, and service-level performance.
• Support inspection readiness by maintaining complete and accurate fulfillment records
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
• Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources.

Requirements

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• Education: High school diploma or equivalent.
• Experience and/or Training
• Strong attention to detail and commitment to quality.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and compliance.
• Licenses/Certificates: none
• Technology/Equipment: Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel.
• Education: Associate degree or equivalent.
• Experience and/or Training
• Experience with shipping and mailing operations
• Experience working with case management or CRM systems
• Experience working in pharmaceutical, healthcare or other regulated environments preferred.

Skills

Required

• Strong attention to detail
• Commitment to quality
• Excellent organizational skills
• Time-management skills
• Strong written communication
• Strong verbal communication
• Ability to manage multiple priorities
• Maintaining accuracy and compliance

Benefits

• EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.