Sales Associate at HM Group in Toronto, ON, Canada

Job description

• As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
• You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
• Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
• While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Responsibilities

• Greet customers and embody the heart of the brand
• Provide customers with high-level service at every turn
• Initiate conversations, assist at the cash desk, fitting rooms and throughout the shop floor
• Process deliveries, replenish stock and merchandise the latest garments on the shop floor
• Guide customers through their journey, offering genuine assistance and proactive service
• Collaborate with the team to create moments that matter

Requirements

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Skills

Required

• Customer-focused
• Adaptable and flexible
• Action-oriented
• Strong communicator
• Eager to learn
• Brand enthusiast
• Schedule flexibility

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
• 25% Staff Discount
• Birthday paid
• Employee Assistance Program
• Plus, additional Voluntary Benefits.
• Compensation: $17.90