Call Center Representative at Pueblo Community Health Center, Inc. in Pueblo, CO 81004

Job description

• Overview
• Description
• Job Summary: Answer and direct telephone calls, schedule appointments, answer inquiries and questions, troubleshoot problems and provide excellent customer service, maintain confidentiality.

Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ensure the function and activities of this department to embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
• Answer multiple phone lines and handle calls according to procedures.
• Greets caller as they contact the center by telephone.
• Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
• Identify and escalate priority issues.
• Accurately schedule all necessary appointments.
• Confirm daily appointments and update demographic and insurance information.
• Enroll new patients into the system in order to obtain necessary screening and medical appointments.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Provide coverage on holidays and during extended hours as needed.
• Perform general office duties such as recordkeeping, filing, copying, scanning, etc.
• Process patient calls and messages through NextGen’s electronic message/tasking system. Perform other duties as assigned.
• The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Requirements

• High School Diploma or Equivalent
• A minimum of one year experience in a medical office preferred
• Experience in appointment scheduling
• Required Travel: Infrequent travel may include limited local travel
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Good typing skills and computer working knowledge. Knowledge of ten-key machine. Ability to use routine office equipment, phone, copier, etc.
• Ability to handle confidential and sensitive information to communicate effectively on the telephone.
• Excellence in public relations and communication skills including identifying and responding appropriately to patient concerns.
• Conversational Spanish preferred (may be required depending on departmental needs) excellent organizational skills and ability to work in a multi-tasked environment.
• Essential to have ability to understand verbal information and instruction, exchange verbal information and to present information verbally.
• Essential to have ability to read and understand written materials, and to have ability to compose information and instruction in written form.
• Essential to have ability to memorize.
• Essential to have ability for reason mathematically and to have analytical and problem-solving skills.

Skills

Required

• Knowledge of ten-key machine
• Ability to memorize

Benefits

• Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account
• In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee’s tax-sheltered annuity plan after one year of service.
• $16.50 - $19.41 Hourly
• Starting Pay Range: $16.50 - $19.41 an hour