Technical Solutions Engineer II at Konami Gaming, Inc. in Las Vegas - LAS VEGAS, NV 89119

Job description

• Salary Range
• $80,000.00 - $90,000.00 Salary/year
• Position Type
• Full Time
• Konami Gaming is looking for a Technical Solutions Engineer II to join our team!
• A Technical Solutions Engineer II is responsible for items that go beyond Customer Service support that require more technical skills. The position requires expertise in the Java programming language. The position must also show strong skills and knowledge of the SQL database language and know how to apply that towards the SYNKROS database. The Technical Solutions Engineer II must not only be able to work with external customers but must be able to work with internal customers also from Sales, Compliance, Project Management, R&D and SQA. They must work with R&D, customer service, and senior managers to maintain and troubleshoot existing customer code base keeping to current system and industry requirements. This position also requires flexibility to always act autonomously while adhering to overall department and company policies and procedures.

Responsibilities

• Level II Customer Service Support: Effectively resolve all associated issues in a timely manner, keeping with regulatory SLAs when applicable. Maintain professionalism with customers and vendors to meet their demands.
• Troubleshoots and diagnoses escalated customer issues and resolve in efficient and timely manner in the areas of the SYNKROS application, interfaces, or database.
• Contacts customers and/or vendors, as necessary, to aid in SYNKROS related issues.
• Reports any discrepancies, changes or recommendations, and/or problems for resolution to senior management.
• Receive escalations from level I & level II support.
• Be available after-hours for critical/dire situations needing assistance from any internal customer.
• SYNKROS Maintenance: Effectively and efficiently identify bugs across SYKNROS and report these to R&D along with recommended fixes. Ensure fixes meet customer expectations and report timeline of fix to Customer Service. Efficiently perform SYNKROS upgrades meeting timelines and a 100% success rate that the correct approve code is pushed.
• Maintain contact and communication with R&D to keep visibility on all new functionality from each development cycle.
• Reports and recommends bug-related fixes to R&D and follows the process to track the fix back to customer service.
• Performs SYNKROS version upgrades.
• Special Projects: Successful project completion.
• Work with all associated groups to maintain and develop new tools to be used within Customer Service to aid in quick and efficient resolutions.
• Performs other related duties as assigned.

Requirements

• Intermediate and above-level understanding and usage of Microsoft Office products.
• Intermediate knowledge and understanding of the following technologies will be highly regarded and some may be required depending on the position requirements:
• Java programming expertise (OO, JVM, reflection, I/O, data structures).
• Socket programming.
• Thread programming.
• TCP/IP stack knowledge.
• Advance SQL query procedure building.
• JDBC, Oracle, or other RDBMS, SQLPlus.
• Advance knowledge of XML and HTML 5.
• Linux basics.
• Performance and monitoring knowledge.
• Design pattern experience.
• API design.
• ORM experience.
• SOA knowledge.
• Understanding of automation and deployment.
• Ability to obtain licensing, gaming card, or other certifications required by gaming regulations or jurisdictions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Strong oral and written communication skills.
• A high degree of analytical thinking and problem-solving.
• Excellent organizational skills and an extremely high level of accuracy and attention to detail.

Skills

Required

• Expertise in Java programming language

Preferred

• Socket programming
• Thread programming
• TCP/IP stack knowledge
• Advance SQL query procedure building
• JDBC, Oracle, or other RDBMS, SQLPlus
• Advance knowledge of XML and HTML 5
• Linux basics
• Performance and monitoring knowledge

Benefits

• Competitive Wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous Company paid Holidays and Paid Time Off (PTO)
• Tuition reimbursement program