Inside Sales Application Engineer - Flow Control at John H. Carter Company, Inc. in Metairie, LA

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include RFQ’s, technical assistance/support, factory support, technical product support, delivery expediting,
• Facilitate customer application requirements for their product selection, sizing, and assembly
• Ensure that inside efforts are aligned with the production team
• Support JHC accounting department with problem invoices, returns, and general customer account information
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Work closely with and support the JHC product principals when required to do so
• Attend and participate in required trainings
• Participate in the after hour and weekend ‘On-Call’ rotation
• Procure product and product information for customers
• Be a team player, and work well as group
• Accurately complete quotes, order entry, and purchase orders
• Always build and cultivate solid relationships
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.
• PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.
• If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include RFQ’s, technical assistance/support, factory support, technical product support, delivery expediting.
• Facilitate customer application requirements for their product selection, sizing, and assembly.
• Ensure that inside efforts are aligned with the production team.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Procure product and product information for customers.
• Be a team player, and work well as group.
• Accurately complete quotes, order entry, and purchase orders.
• Always build and cultivate solid relationships.

Requirements

• Education
• Required
• Bachelors or better in Engineering or related field.
• High School or better.
• Community College/Vo-Tech or better.
• Experience
• Required
• Minimum 2+ years of Inside Sales experience
• In the absence of a specific Control Valve or Valve Automation background, experience with other industrial instrumentation/equipment sold into the chemical, petro-chemical, refining and oil & gas industries will be considered • An understanding of Project Level sales processes is also preferred
• Preferred in industrial equipment environment – preferably Fisher Control Valves & Fisher Regulators

Skills

Required

• Inside Sales experience
• Technical product support
• Customer service
• Multi-tasking
• Handling interruptions
• Team player
• Relationship building