Customer Service Representative | South Jersey Area at HazTek Safety Management in US-NJ-Medford

Job description

• HazTek is growing!
• We’re hiring a Customer Service Representative in the South Jersey area — and we’re looking to fill this position ASAP!
• Come be part of one of the fastest-growing construction safety companies in the industry! At HazTek, we take great pride in hiring great people who bring their talent, energy, and passion to an amazing team.
• If you’re looking for an opportunity to join a growing company where people matter, we’d love to hear from you!
• The Customer Service Representative owns HazTek’s training and consulting customers from first inquiry through project completion and follow-up. This role qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. It also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role. The Customer Service Representative is accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services.

Responsibilities

• Training and Consulting Account Ownership
• · Serve as the primary point of contact for HazTek’s training and consulting customers, owning the account from first inquiry through project completion and post-service follow-up.
• · Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity.
• · Scope training and consulting projects, gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately.
• · Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability, and pricing.
• · Present pricing and terms, address objections, negotiate within approved guidelines, and secure the signed agreement or purchase order.
• · Hand off booked work cleanly to the Training and Consulting Manager, operations, and instructors, confirming schedules, materials, and delivery details.
• Sales Activity and Account Growth
• · Maintain consistent outreach to assigned customers through calls, emails, and scheduled check-ins, meeting agreed activity and revenue targets.
• · Follow up on every open quote and proposal until the opportunity is won, lost, or formally closed out.
• · Identify upsell and cross-sell opportunities within existing accounts, including additional courses, refresher and recertification cycles, on-site delivery, and consulting services.
• · Monitor certification expirations, contract renewals, and recurring training requirements, reaching out ahead of the renewal date to retain and expand the business.
• · Introduce training and consulting customers to HazTek’s full suite of services and pass qualified staffing or field safety opportunities to the appropriate sales contact.
• · Maintain accurate, up-to-date opportunity and pipeline records in the Client Relationship Management (CRM) system, including stage, activity history, quoted value, and expected close date.
• · Report on pipeline, booked revenue, win rate, and forecast to the Vice President of Sales on a regular cadence.
• Customer Service and Order Management
• · Support purchase order (PO) tracking and reconciliation, ensuring accurate documentation, timely updates, and alignment with contracted pricing and terms.
• · Respond promptly and professionally to customer questions, concerns, and service requests, resolving issues or escalating them to the appropriate internal team.
• · Coordinate with operations and consulting leadership to troubleshoot service issues, confirm delivery details, and keep customers informed throughout an engagement.
• · Maintain accurate, up-to-date customer and account records in the CRM, including order status, contact details, and service history.

Requirements

• · High School Diploma, or equivalent.
• · Five (5) years of work experience in a customer-facing role.
• · Two (2) years of work experience in inside sales, account management, or sales support, including responsibility for quoting or proposals.
• · Demonstrated experience qualifying opportunities and following up on open quotes through to a decision.
• · Experience managing purchase orders, account records, or service tickets in a customer-facing environment.
• · Experience working with CRM systems, including opportunity and pipeline tracking.
• · Knowledge of customer service principles, methods, practices, and techniques.
• · Excellent verbal communication skills, including use of phone.
• · Excellent writing communication skills, including the ability to build a clear, accurate written proposal.
• · Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• · Ability to ask questions that uncover customer needs and translate them into an accurate project scope.
• · Ability to ask for the business and follow up persistently without being prompted.
• · Ability to identify and resolve customer issues effectively.
• · Ability to build rapport.
• · Ability to operate in fast paced environment and change priorities quickly.
• · Ability to balance multiple priorities to meet expected response deadlines.
• · Ability to portray a positive, enthusiastic, and energetic demeanor.
• · Ability to work well both independently and as part of a team.
• · Ability to read, write, speak, and understand the English language.
• · Experience selling training, education, or professional services.
• · Experience managing an assigned book of accounts or customer base carrying revenue responsibility.
• · Experience supporting companies in the construction industry.
• · Knowledge of the safety industry, including OSHA and other regulatory training requirements.

Skills

Required

• Ability to build rapport

Benefits

• 401(k): Company match
• Life & AD&D
• Short- & Long-Term Disability
• Medical, Dental, Vision, Accident & Critical Illness Insurance
• PTO
• 8 Paid Holidays
• Bereavement
• EAP & Health Advocacy
• Professional Development & Education Assistance
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• $65,000- $75,000 plus commission