Ambulatory Operations Administrator I at Central Health in US-TX-Pflugerville

Job description

• The Senior Practice Administrator is responsible for directing, supervising and coordinating staff and activities at more than one designated practice sites in order to provide quality, cost-effective care for our patients. The Senior Practice Administrator will work closely with the physician and nursing teams, as well as with the Director of Operations to assure that all financial, clinical, and quality goals along with patient satisfaction goals are achieved.

Responsibilities

• Manage operations of assigned clinic sites; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service and operational excellence;
• Work closely with leadership, nurse manager, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization;
• Develop, lead and utilize LEAN, Six Sigma and PCMH strategies, techniques and tools for process improvement and improve patient health care. Implement DSRIP projects as appropriate.
• Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly review patient satisfaction data and analyze for opportunities; involve staff and physicians in developing a plan for improvement when necessary; implement and maintain a weekly rounding process.
• Monitor and analyze all performance improvement and quality data; research best practice across ambulatory services and other organizations to continually improve the patient/family experience; proactively address performance/quality issues including thorough review with physician leaders for resolution.
• Conduct site staff meetings and participates in provider, practice improvement and other meetings as needed.
• Maximize capacity and optimize customer service by analyzing and recommending changes in organizational systems procedures and ensuring patient satisfaction, clinic flow, quality and financial and site productivity.
• Manage site activities related to federal and state funding sources and grants and ensure compliance with associated rules and regulations.
• Monitor and analyze financial and budgetary performance including explanation and justification of actual vs. budget variance, oversee initiation of capital requests and new programs; review department charge master at least annually to capture additional revenue; develop and oversee contracts specific to areas of oversight.
• Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans and develops systems and procedures to improve the quality and efficiency of operations and meet productivity and quality goals.
• Work in partnership with Billing Director to monitor efficiency and effectiveness of billing process and patient charges; coordinate with affiliate and partner organizations/providers as necessary.
• Responsible for building and leading a high-performing staff. Select and evaluate staff based on their ability to contribute to organization/division/ clinic goals;
• Provide leadership, coaching, support, and training to staff. Responsible for staffing, performance management, professional development, recruitment and retention of staff.
• In partnership with the Nursing Manager, position will provide support for providing coaching on management and people leadership practices of the clinical support team, and ensuring compliance with all people-related policies and procedures.
• Hire and supervise staff in accordance with personnel policies and procedures including orientation and training, providing career development advice, establishing employee goals, conducting performance reviews, coaching, counseling and disciplining staff, and recommending terminations if needed.
• Develop and maintain strong and favorable internal and external relationships, partnerships with Community Care Collaborative, co-workers, including clinical managers, clinical support staff, providers and business office staff and other partners.
• Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
• Work with Operations Director to develop long-term strategic plan(s) for assigned service lines; with Nursing Director and physician leadership, outline yearly goals for clinic sites; participate in planning process for program/service development and expansion;
• Prepare an annual evaluation of the service area and proactively identify opportunities to improve the clinics competitive position in the community; work with PR on marketing and communication programs, as necessary.
• Work with Project Manager to design, implement and develop new programs, renovations and expansions related to the site.
• Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including the Joint Commission, CommUnityCare Standard Operating Procedures and Travis County Healthcare District Policies and Procedures.

Requirements

• MINIMUM EDUCATION: Bachelor’s Degree in Business, Health Administration or related field.Bachelor’s degree in Business, Health Administration, or related field.
• 3 years related experience with at least 2 years in a medical office, management/supervisory capacity.
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, patient record systems, EMR systems, etc.).
• 5 years experience in a primary care group practice or integrated care delivery system.
• Knowledge of budget, billing, finance and managed care rules and regulations.
• Previous experience working with a specialty clinic highly preferred
• Membership in a professional organization such as Medical Group Management Association (MGMA) or American College of Healthcare Executives (ACHE) certification strongly preferred.

Skills

Required

• Microsoft Office Suite
• patient record systems
• EMR systems
• Effective project management skills
• Sound judgment in decision-making
• Flexibility and adaptability to change