Customer Service Representative at Alcon Industries, Inc. in CLEVELAND, OH 44102
- Company: Alcon Industries, Inc.
- Location: CLEVELAND, OH 44102
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 2+ years
Overview
Customer Service Representative Based on Experience Full-time FLSA Classification Hourly non-exempt Jvadini@alconindustries.com The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy…
Job description
- Customer Service Representative
- Based on Experience
- Full-time
- FLSA Classification
- Hourly non-exempt
- Jvadini@alconindustries.com
- The CSR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
- Order Entry
- Enter Purchase Orders to generate Sales order
- Manage house account
- Update contact information.
- Maintain customer communication
- Generate business with dormant accounts.
- Coordinate with Estimating on quote preparation
- Research/provide prior information to estimating team.
- Assist with PO contract review.
- Review price history for quote evaluation.
- Work with vendors on costing.
- Assist with estimates as needed.
- Coordinate with Production on delivery requests from customer
- Provide information to customers as requested.
- Follow up on open quotes
- Update Sales Stage in Quote Log.
- Update quotes.
- Obtain quote feedback/status from customers/reps.
- Coordinate with Engineering on engineering/design requests
- Provide additional information.
- Follow up on drawing approvals.
- Point contact for Sales Reps
- Provide information and support as requested.
- Update sales team.
- Field incoming phone calls from customers
- Provide information requested.
- Direct customer to proper Alcon personnel.
- Coordinate with Quality on claims from customer
- Provide support for claims/RMA’s.
- Provide part/customer history.
- Manage incoming phone calls.
- Assist with social media presence.
- Coordinate with division managers on priority orders/deliveries.
- Assist with setting up new customer accounts.
- Generate sales leads.
- Continue to increase product knowledge.
- Odyssey Training.
- Increase technical knowledge (AutoCad/Solidworks).
- Continue to develop customer resource list.
Requirements
- Associate degree preferred.
- Minimum of two years’ customer service experience.
- Excellent written and verbal communication skills.
- Excellent organizational, interpersonal, and problem-solving skills.
- Excellent multi-tasking and time management skills.
- Strong computer skills, including the use of MS Office.
- Strong attention to detail.
- Able to work in a fast-paced environment.
- Create and maintain positive working relationships with employees at all levels in the organization.
Skills
Required
- Strong attention to detail
- Able to work in a fast-paced environment
Preferred
- Technical knowledge (AutoCad/Solidworks)