System Engineer, Remote IT Operations at NBCUniversal in Monroe, Connecticut, United States

Job description

• The System Engineer, Remote IT Operations will play a key role in supporting the IT services that keep our live events and remote operations running smoothly. This position blends technical expertise with operational excellence - ensuring our teams are equipped with reliable, secure, and scalable technology, wherever the work takes them.

Responsibilities

• Deliver IT support for remote operations, including laptops, desktops, mobile devices, and network services.
• Manage inventory, installation, and configuration of remote infrastructure kits.
• Maintain documentation and updates for LAN/WAN connectivity supporting NBCU remotes.
• Track equipment and scheduling through the remote operations calendar.
• Partner closely with Broadcast Engineering, Digital, and Corporate Security to support convergence of broadcast and IT technologies.
• Oversee coordination with external hardware, software, and communication vendors.
• Identify and implement new technology initiatives and agentive AI to enhance operational efficiency and performance.
• Develop and maintain IT and networking dashboards for remote operations.
• Travel to remote sites to provide IT support during high-profile events.
• Contribute to additional projects and assignments as required.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent training/experience.
• 3+ years of strong knowledge of network infrastructure systems and sub-systems (routers, switches, LAN/WAN).
• Demonstrated project management skills with the ability to manage multiple priorities under tight deadlines.
• Excellent written and verbal communication skills, with proven ability to collaborate across teams and vendors.
• Strong analytical, organizational, and time management skills.
• Familiarity with emerging technologies and IT/broadcast convergence.
• Ability to effectively influence, energize, and coach others.
• Willingness to work overtime, weekends, and non-traditional hours as needed.
• Ability to travel extensively in support of remote events.
• Strong analytical, organizational, and time management skills.
• • Must be willing to work overtime and/or on weekends when needed at location
• • Must be willing to travel when needed
• • Must have unrestricted work authorization to work in the United States
• Required Onsite: This position has been designated as required onsite, which currently requires contributing from the office five days per week. The Company reserves the right to change in-office requirements at any time.
• Familiarity with AI tools/applications (Co-Pilot)
• Network dashboarding (ie SNMP, Grafana, SelectorAI, SevOne)

Skills

Required

• Project management
• Written and verbal communication
• Analytical skills
• Organizational skills
• Time management
• Familiarity with emerging technologies
• IT/broadcast convergence
• Influence, energize, coach others
• Ability to travel extensively

Preferred

• AI tools/applications (Co-Pilot)

Benefits

• This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $58,000 - $74,000 (hourly/non-exempt)