Participant Coordinator (Customer Service) at Connecticut Community for Addiction Recovery in Hartford, Connecticut

Job description

• CCAR is seeking an engaging and organized Participant Coordinator with a strong background in customer service. The Participant Coordinator will provide excellent customer service and coaching to all participants of CCAR hosted Training programs.
• The ideal person will be enthusiastic, extremely well organized, and passionate about working closely with people in recovery. This is an in-office position in Hartford, CT.

Responsibilities

• • Provide and assure participants receive excellent customer service from initial contact throughout their entire involvement with CCAR Training.
• • Manage all steps necessary for participants to have an excellent experience within our CCAR Hosted offerings, including assistance with registration/enrollment in Protraxx, payment, workbook delivery, understanding of prework requirements, wrap up/certificate award, etc.
• • Monitors enrollment, adding additional offerings when necessary.
• • Provide coaching to participants regarding the Recovery Coach Professional Designation, policies and procedures.
• • Direct participants appropriately regarding next steps after a training (certificate process, certification board, etc).
• • Utilize current platforms that support CCAR Training infrastructure, including databases and platforms such as: WordPress, Protraxx, Zoom, etc.
• • Identify process improvements to increase efficiency and performance.
• • Review and disseminate information gathered from participant evaluations of CCAR hosted offerings and any other feedback received regarding the delivery of CCAR Training programs.
• • Administrative tasks include database maintenance, general office duties, collaboration with finance team, and customer service.
• • Help resolve and/or troubleshoot any customer concerns regarding training experiences.
• • Serve as an ambassador for CCAR and CCAR Training programs in house and in the field.
• • Perform additional duties as required to support organizational needs and priorities.

Requirements

• • Experience in Customer Service, Administrative and/or related field.
• • Knowledge of CCAR Training Curriculum, online and in-person preferred, but not required.
• • Recovery Coach Professional (RCP) Designation preferred, but not required.
• • Ability to manage competing priorities in a fast-paced environment.
• • Proven track record in outstanding customer service.
• • Strong communication skills both written and verbal.
• • Excellent organizational skills with keen attention to detail and ability to prioritize.
• • Exceptional computer skills including knowledge of web-based platforms, social media, website software and database management.
• • Strong customer service ethic.
• • Time management skills.
• • Ability to work independently and take initiative with varied and demanding tasks.
• • Ability to troubleshoot and problem solve.
• • Cultural competency and experience working with diverse populations.
• • Knowledge about addiction recovery a plus.
• • Prior Facilitation Experience preferred, but not required.

Skills

Required

• Customer service
• Administrative skills
• Organizational skills
• Attention to detail
• Prioritization
• Computer skills
• Web-based platforms
• Social media
• Website software
• Database management
• Time management
• Independent work

Preferred

• Knowledge of CCAR Training Curriculum
• Prior Facilitation Experience
• Knowledge about addiction recovery

Benefits

• CCAR offers a highly attractive compensation package that includes competitive wages, benefits, paid holidays, and vacation time.