BUSINESS PROCESS ANALYST , SHARED SRV at Rockwell Automation in India New Delhi (Noida)

Job description

• Job Description
• We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Responsibilities

• Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.
• You will report to Team Lead Business Process Analyst
• 1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly
• Perform Process transition ensuring low effort experience for all stake holders
• Create Process flow charts , Standard processes operating instructions
• Define & agreed SLA , TAT of all newly transition processes
• Manage customer experience by providing faster resolution, effortless experience, and better customer connect
• Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets).
• Assure change management practices are followed, including communication, training, documentation development.

Requirements

• A business, engineering or IT related bachelor's degree
• 1+ years of experience in sales operations, role supporting a sales organisation or implementing sales incentive projects
• Familiarity with Sales Incentive processes
• Must have, ability
• With an ability to explain complex concepts simply to different
• Experience with Anaplan and Anaplan Model Building
• 1+ years of experience
• Experience of Microsoft excel (can maintain complex spreadsheets) or Access
• Translate 2D spreadsheet model into multi-dimensional technologies
• Bachelor's Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.
• Knowledge of Power BI
• ... and other local benefits!

Skills

Required

• Anaplan
• Anaplan Model Building
• Microsoft Excel (complex spreadsheets)
• Microsoft Access
• Change management practices

Preferred

• Power BI

Benefits

• The ability to collaborate with, learn from colleagues in a complex, global organization.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.
• Reporting will to Team Lead.
• Primary work location: Noida, India.
• Our benefits package includes …
• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programmes through our OnTrack programme
• On-demand digital course library for professional development