Customer Service Representative - Welland, ON at Vetcor in CA-ON-Welland

Job description

• Are you an experienced customer service professional who also happens to love animals? Main West Animal Hospital would love to meet you!
• We’re looking for a professional, compassionate, and dependable Client Care Specialist to join our Front Desk team. This is a full-time opportunity for someone who takes pride in creating exceptional customer experiences and wants to use those skills in a career that makes a meaningful difference for pets and the people who love them.
• At Main West Animal Hospital, our front desk team helps set the tone for every visit. From the first phone call through checkout, you’ll help pet parents feel welcomed, informed, and confident in the care their family members are receiving.
• Friendly, positive team with supportive and caring leadership
• A meaningful customer service role centered around pets and their families
• More than 30 years of trusted veterinary care in the Niagara Region
• Opportunities to contribute ideas and help improve the client experience
• Professional development and continuing education support
• Quarterly team rewards and performance-based incentives
• A hospital that values strong client relationships and compassionate service
• Leadership committed to helping you grow professionally
• A chance to turn strong customer service skills into a meaningful career helping pets and their families
• Supportive leaders who are invested in your growth and development
• A team that welcomes new ideas and values your individual strengths
• Performance-based bonuses and incentives
• Continuing education and professional development opportunities
• Employee pet discounts that help support your own furry family members
• A workplace where building genuine client relationships is part of the job

Responsibilities

• Assist clients in person, over the phone, and by email with professionalism and compassion
• Schedule appointments and answer client questions
• Welcome clients and patients and check them in according to established hospital procedures
• Check clients out after appointments and ensure follow-up care is scheduled when needed
• Collect payments accurately and complete transactions efficiently
• Follow hospital policies and procedures designed to provide an exceptional client experience
• Help pet parents feel confident and informed about the care their pets are receiving
• Maintain a clean, organized, and welcoming reception area
• Assist with general front-office duties, including drafting correspondence, reports, memos, and other documents
• Enter and maintain client and patient information accurately
• Collaborate closely with veterinarians, technicians, and fellow client care team members
• Share ideas and suggestions that help strengthen the client experience and hospital culture

Requirements

• At least two years of experience in a client-facing role providing high-quality professional customer service
• Strong in-person and telephone customer service skills
• Excellent verbal and written communication abilities
• Exceptional relationship-building skills
• Ability to remember the details that help clients feel known, valued, and cared for
• Strong computer skills and comfort learning new software
• Ability to enter information accurately and consistently
• Dependability and a strong commitment to your team and clients
• Ability to stay organized and professional in a busy environment
• Genuine love for animals and sincere interest in the veterinary field
• Prior veterinary experience is welcome but not required

Skills

Required

• Exceptional relationship-building skills

Preferred

• Prior veterinary experience

Benefits

• Financial Rewards that Grow with You: Competitive pay, performance-based bonuses and incentives, tuition support, and referral bonuses
• Wellness & Peace of Mind: Extended health benefits, medical, dental, and vision coverage, supplemental insurance, Paid Time Off, paid holidays, and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Supportive leadership, a friendly team environment, employee pet-care savings, and a workplace committed to your professional growth
• Financial Benefits
• Competitive pay starting at $18.00 per hour, flexible based on experience
• Performance-based bonuses and incentives
• Tuition Support Program
• Referral bonus program
• Wellness Benefits
• Extended health benefits with generous employer contribution toward premiums
• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Sick Time / Paid Time Off
• Paid holidays
• Pet discounts on services and products
• Pet food discount program
• Workplace Benefits
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance