Sales Associate / Customer Service Representative at Drybar in US-AZ-Gilbert

Job description

• Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.
• Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
• This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!
• So here’s our questions for you...Do you hold the power to…
• Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!

Responsibilities

• Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:
• As a store associate, leading the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar’s 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

Requirements

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Skills

Required

• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to multitask with ease