Service Advisor (1st Shift) at Truck Centers, Inc. in Troy, IL, United States

Job description

• Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!
• In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.
• At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Requirements

• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background check and drug screen.

Skills

Preferred

• CDL
• Procede software experience
• Freightliner dealership experience
• CIC Level I or II training

Benefits

• Pay Range: $42,481.92 - $63,722.88 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms
• Join our team and be a part of a company that values customer satisfaction and service excellence!