Clinical Operations Manager - Upstate New York at Vivo Infusion® in New Hartford, NY

Job description

• Upstate New York
• Vivo Infusion, LLC is looking for a dynamic Clinical Operations Manager with a passion for team building, leadership, and quality patient care to support our regional growth in the Upstate New York area! The area Clinic Manager will support the clinics in their region both in person and remotely. The person in this role will be responsible for overseeing all patient care activities, daily clinical operations, ensuring a safe and efficient environment while adhering to budgetary expectations and regulatory functions as outlined by the State, Federal, JCAHO, additional accreditation agencies, and Vivo company policies.
• If you are passionate about providing the highest level of quality patient care, have a strong background in leading clinical teams, and have a current TX State Nursing or Advanced Practitioner License, we'd love to hear from you!

Responsibilities

• Oversees and manages patient care and clinical operations within assigned regional locations.
• Upholds company policies, procedures, mission, values, and expectations.
• Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversees teams of Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
• Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy.
• Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Budget management: Oversees labor costs and supply utilization.
• Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
• Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Ensures and coordinates training, growth, and development opportunities for all clinical team members.
• Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
• Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines.
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
• Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities.
• Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements.
• Schedules center audits including quality, medical records, fire & safety, and emergency preparedness. Delegates to appropriate personnel as needed.
• Implement patient and staff satisfaction surveys and reports results to Quality Committee.
• Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality.
• Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting.
• Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately.

Requirements

• Qualifications:
• Must be a Registered Nurse. Current and unencumbered State Nursing or Advanced Practitioner License, required.
• Bachelor's Degree in a related field, preferred
• RN with Associate's with leadership experience considered
• 2-4 years of progressive healthcare management experience, required.
• Valid Drivers License and insured reliable transportation to travel between facilities or other meetings, required.
• Experience managing or supervising direct reports and business operations, required.
• Experience managing or supervising direct reports in a multi-clinic setting, preferred.
• Healthcare experience - 10 years
• Leadership experience - 5 years
• Must have demonstrated record of and commitment to safety; dedicated to clinical and customer service excellence.
• Must possess outstanding communication and interpersonal skills.
• Must be able to communicate professionally and effectively with other staff members, patients and physicians.
• Proficient knowledge of computers, Microsoft Suite, CRM software, and database experience.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Preferred

• Bachelor's Degree in a related field

Benefits

• Medical, Dental, Vision
• HSA w/ Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
• PTO Buy-back, PTO Rollover, and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)
• Pay Range: $115,000.00 - $118,000.00/Year
• Bonus Plan Target: 10%
• Private Equity for the Greater Good - Company-wide Employee Ownership Program