Call Center Sales Representative - Bilingual at Careers in US-MD-Nottingham

Job description

• This role is eligible for a competitive monthly incentive based on individual and company performance.
• The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.
• Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.
• In this role, you will...
• Support branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding team sales and delinquency targets/goals. Provide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service.

Responsibilities

• Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Assists customers via online and by telephone to open and service their accounts.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a customer service or sales position.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Reliable transportation required.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned work location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
• Selling and/or collecting experience.
• Previous experience within a customer contact center.
• Some college coursework.
• Bilingual fluency in Spanish/English.

Skills

Required

• Reliable transportation required.

Preferred

• Bilingual fluency in Spanish/English.

Benefits

• For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/