Payments Partnership Analyst at VARITE INC in Gurgaon, Haryana

Job description

• Job Description

Responsibilities

• Support Payment Partner Queries: Efficiently address and resolve queries from payment partners to ensure smooth collaboration.
• Coordinate with partners for prompt resolution of payment-related issues.
• Partner Portal Access Management: Perform user management tasks, including adding, deleting, or updating user permissions, with accuracy and promptness.
• Cross-Functional Collaboration: Collaborate with internal teams—customer service, compliance, product, technology, payment operations, and legal—to facilitate partner-related initiatives.
• Operational Implementation: Manage the operational rollout of new payment capabilities in coordination with relevant stakeholders.
• AI Efficiencies: Bring automation and AI efficiencies to reduce work burden.
• Third-Party Reviews: Facilitate review processes with payment partners, ensuring timely completion and compliance.
• Partner Invoice Management: Initiate purchase orders and oversee partner invoice-related issues to support seamless financial operations.
• Team Knowledge Management: Collect, organize, and maintain documentation related to partners in a repository.
• Tracking: Maintain comprehensive trackers to record partner contacts, queries, key partnership milestones, and meeting agendas for streamlined collaboration and oversight.
• Audit Support: Support internal requirements such as quarterly User Access audit certifications, SOX, and SOC audits.
• Partner Documentation Management: Maintain essential partner documentation, including RCA reports, PCI DSS certification, and QBR presentations, ensuring accuracy and accessibility.
• Add requests to the queue/tracker and update entries in the tracker when updates are available.
• Keep track of progress by proactively reaching out to responsible stakeholders.
• Support all internal processes for Partner Onboarding/Offboarding.
• Partner Milestone Tracking: Keep track of upcoming partner events or deadlines that require action or attention from *** stakeholders, such as upcoming changes to partner products, contractual requirements, system changes, or maintenance.
• Coordinate with partners to schedule the QBR and ensure all materials are reviewed in advance.

Requirements

• Clear understanding of Payments Flow with 5–7 years of experience in Payments.
• Proven track record of working on multiple projects in a fast-paced and complex environment, including liaising with external global partners.
• Highly analytical, organized, and a collaborative team player, skilled in stakeholder engagement and management.
• Result Oriented: Demonstrates a strong delivery mindset with commitment to results, customer focus, and upholding the highest quality standards in all deliverables.
• Excellent communication skills and proven ability to build influential relationships with colleagues, partners, and customers.
• Excels working both independently and within teams to achieve strategic objectives.
• Proficient in Google Sheets, Google Slides, Microsoft Excel, and PowerPoint for data analysis and presentation.
• Capable of basic data analysis from existing sources and conducting analyses, including creating charts and summaries using Excel or PowerPoint.
• Experienced in supporting and implementing business process enhancements.
• Proven proficiency in managing reference materials and documentation, such as one-pagers and process guides, to facilitate adoption of new processes.

Skills

Required

• Clear understanding of Payments Flow
• Highly analytical
• Organized
• Collaborative team player
• Result Oriented
• Strong delivery mindset
• Commitment to results
• Customer focus
• Upholding the highest quality standards
• Excellent communication skills