Front Desk Lead Position at (ISSA) International Sports Sciences Association in OR-Portland-97216

Job description

• We are looking for a positive Front Desk Lead Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.
• You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service, and take pride in creating smiles and resolutions.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones and checking-in members
• Assist club coordinator with tasks
• Take prospective members on tours of the facility
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring the facility is clean and safe

Requirements

• Previous customer service experience preferred
• Strong communication and customer service skills
• Upbeat and positive attitude!
• Passion for health & fitness
• Basic computer proficiency

Skills

Required

• Upbeat and positive attitude
• Passion for health & fitness
• Basic computer proficiency

Preferred

• Previous customer service experience

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• We don’t want there to be any jealousy as you see happy Muv members working out while you’re working! Don’t worry, we’ve got you covered with a complimentary gym membership.
• In addition to the gym membership, we also offer 401K to help you save for your future. And since health is always a top priority, we offer excellent Health Benefits.*
• *Available to team members who work 30+ hours per week.
• Compensation: $16.55 - $17.05 per hour