Front Desk Sales/Fitness Consultant at (ISSA) International Sports Sciences Association in TN-Hermitage-37076

Job description

• The Fitness Consultant is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting membership growth and daily operations. This position is responsible for creating a welcoming environment, engaging prospective and existing members, driving membership sales activities, and ensuring the club remains clean, organized, and operating at the highest standards.
• The ideal candidate is energetic, personable, sales-minded, and passionate about providing outstanding service while contributing to the club's overall success.

Responsibilities

• Member Experience
• Greet every member and guest with enthusiasm and professionalism.
• Build positive relationships with members to create a welcoming and engaging club environment.
• Ensure all members check in properly and resolve any account or access issues.
• Respond to member questions, concerns, and requests in a timely and professional manner.
• Deliver exceptional customer service that promotes member satisfaction and retention.
• Sales & Lead Generation
• Conduct club tours for prospective members.
• Assist with membership sales and enrollment by following the company's sales process.
• Perform outbound prospecting and follow-up calls to generate appointments and memberships.
• Promote club programs, personal training, and member referral opportunities.
• Support club promotions, marketing initiatives, and community outreach events.
• Club Operations
• Maintain a clean, organized, and inviting club environment throughout each shift.
• Complete assigned cleaning zones and operational checklists.
• Monitor and restock club supplies and inventory as needed.
• Ensure the front desk is organized, accurate, and operating efficiently.
• Assist with opening and closing procedures.
• Process memberships, payments, and account updates accurately.
• Maintain confidentiality of member information.
• Communicate effectively with club leadership regarding member feedback, operational issues, and sales opportunities.
• Assist leadership with additional operational duties as assigned.

Requirements

• Required
• High school diploma or equivalent.
• Previous customer service, hospitality, retail, or sales experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude with a passion for helping others.
• Basic computer and point-of-sale system experience.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Previous experience in a health club, fitness center, or membership-based business.
• Sales experience with demonstrated ability to meet or exceed goals.

Skills

Required

• Energetic
• Personable
• Sales-minded
• Positive attitude
• Basic computer
• Point-of-sale system

Benefits

• Paid Training and ongoing Education programs both onsite and/or at our regional training centers.
• Great opportunity for advancement with a passionate, rapidly growing brand.
• The opportunity to be a part of something bigger than yourself.
• Compensation: $14.00 - $15.00 per hour